Director – Delivery Excellence

This is a fully remote position, open to applicants in United States.

📋 Description

• Integrate directly into key strategic accounts to assess delivery performance, strengthen client alignment, and create actionable plans.

• Facilitate cross-functional collaboration during critical project milestones, addressing scope, technical, or governance issues.

• Convert execution insights into scalable operational improvements.

• Define and uphold delivery methodologies, playbooks, templates, and governance throughout the engagement lifecycle.

• Standardize project initiation, planning, risk escalation, quality checkpoints, and project closure.

• Identify recurring delivery challenges and drive cross-functional enhancements.

• Establish delivery KPIs and dashboards that cover project health, adherence to schedule/budget, margin trends, utilization, quality, and client outcomes.

• Collaborate with leaders on project health assessments, risk escalation, and corrective measures.

• Incorporate retrospectives, lessons learned, reusable assets, and quality improvements across Salesforce implementations.

• Empower teams to embrace delivery standards and tools.

• Collaborate with HR on capability gaps and managerial support.

• Work alongside Finance, Resource Management, Sales, and Capability leaders on delivery economics, staffing processes, and sales-to-delivery transitions.

• Evaluate tools, automation, and Salesforce ecosystem practices that enhance consistency and efficiency.

⛳️ Requirements

• Over 10 years of experience in technology consulting, systems integration, or professional services, with a focus on Salesforce ecosystem delivery.

• At least 5 years of experience leading delivery operations, governance, delivery excellence, or enterprise-scale process improvement.

• Profound knowledge of the Salesforce implementation lifecycle, Agile/hybrid methods, project economics, risk, and quality management.

• Proven ability to stabilize performance, align stakeholders, and regain engagement momentum in complex, high-stakes enterprise settings.

• Capability to translate business strategy into actionable operational standards while adapting to project dynamics.

• Skill in challenging ineffective practices and influencing senior executives, cross-functional partners, and delivery teams without direct authority.

• Demonstrated track record of utilizing delivery metrics and KPIs to inform decisions, enhance delivery quality, and safeguard project margin and profitability.

• Candidates must be currently authorized to work in the United States on a full-time basis.

🏝️ Benefits

• Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance.

• Stock options.

• Access to mentorship, certifications, and hands-on experience with cutting-edge technology.

• Opportunity for remote work.

• Flexible PTO with a minimum of 2 weeks.

• Generous leave policies.

• People-first flexibility and evolving workplace policies.