Director, Competitive Intelligence

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Take ownership and expand New Relic’s global competitive intelligence initiative, which includes competitor tracking, battlecards, competitive playbooks, and the CI platform.

• Create and uphold technically precise competitive insights on observability, monitoring, and AIOps competitors.

• Organize product architecture, pricing, roadmap signals, and market positioning into battlecards and playbooks.

• Manage the competitive win/loss analysis program, encompassing customer and representative interviews.

• Convert win/loss insights into success stories, trade stories, and suggestions for Sales and Product leadership.

• Provide guidance to Product Management, Product Marketing, Sales, and Analyst Relations on unique positioning strategies.

• Lead go-to-market (GTM) field briefings and present CI performance and technical reports.

• Measure the impact of the CI program on competitive annual recurring revenue (ARR) and win rates for GTM and executive leadership.

• Monitor competitor activities, funding, mergers and acquisitions, and shifts within the category.

• Enhance agentic AI-driven CI workflows and automation, integrating them with Salesforce, Slack, and enablement tools.

• Update executives, sales leadership, and the board on market trends and competitive challenges.

⛳️ Requirements

• Over 8 years of progressive experience in competitive intelligence, ideally within observability, monitoring, AIOps, DevOps, or infrastructure/cloud software.

• A Bachelor’s degree in computer science, engineering, or a related technical field is required, or equivalent hands-on technical experience.

• At least 4 years of experience in people management.

• A minimum of 4 years of experience in building and managing a CI program and platform at scale across Sales, Marketing, and Product.

• Proven track record in developing battlecards, competitive playbooks, and win/loss programs that significantly enhance competitive win rates.

• Profound knowledge of the competitive landscape in observability, monitoring, and AIOps.

• Strong analytical skills and proficiency with market intelligence tools.

• Exceptional written and verbal communication abilities.

• Capability to convert complex technical and competitive information into actionable narratives.

• Ability to collaborate cross-functionally with Product, Product Marketing, Sales, and Analyst Relations.

• Experience in designing or implementing AI/agentic workflows for CI or GTM enablement, such as AI agents and MCP servers.

• Hands-on experience with Anthropic and Vertex/Gemini APIs.

• Familiarity with integrating CI content into CRM and enablement systems.

• Visa sponsorship is not available for this role.

• Must undergo employment eligibility verification and a criminal background check.

🏝️ Benefits

• Corporate bonus plan.

• Healthcare coverage.

• Dental insurance.

• Vision coverage.

• Parental leave and planning support.

• Mental health benefits.

• 401(k) plan with matching contributions.

• Flexible time off.

• 11 paid holidays.

• Volunteer time off.

• Additional competitive benefits.

• Flexible workforce model, including the option for fully remote work.