Director, Commercial IT Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the strategy and roadmap for commercial systems encompassing CRM, commercial data, field enablement, and integrated commercial platforms.

• Establish ownership and decision-making authority for commercial systems.

• Align stakeholders on requirements, process modifications, data definitions, priorities, and acceptance criteria.

• Oversee the delivery of commercial systems from the planning phase through to user adoption.

• Coordinate with internal teams and implementation partners, manage dependencies and risks, and supervise milestones, quality assurance, and operational readiness.

• Manage business requirements and service expectations for CRM and its connections to commercial data, digital engagement, and pertinent ERP workflows.

• Collaborate with Data & Analytics to define commercial data and reporting capabilities, including sourcing requirements, data quality, timeliness, and business definitions.

• Oversee vendor performance, service expectations, and the investment plan for commercial systems.

• Lead the development of business cases, assess platform options, and manage approved budgets, license usage, and renewals.

• Direct launch readiness, user acceptance testing, training, and change management initiatives.

• Establish metrics for adoption, support coverage, escalation pathways, and contingency strategies.

• Collaborate with IT, Security, Privacy, Legal, and Quality teams on access controls, data stewardship, change management, and compliance obligations.

• Report directly to the Vice President of Information Technology and lead the Commercial Systems function within IT.

⛳️ Requirements

• A minimum of 10 years of relevant experience in commercial technology, enterprise applications, commercial operations systems, or similar roles, with a focus on leading complex cross-functional initiatives.

• Experience in supporting commercial operations in the pharmaceutical or biotechnology sectors, with a proven record of delivering systems for product launches or significant commercial expansions.

• Strong comprehension of CRM, field workflows, commercial data, digital engagement, and system integrations.

• Familiarity with Veeva, Salesforce, or similar enterprise platforms.

• Ability to convert commercial strategies into actionable roadmaps, business cases, priorities, and measurable outcomes.

• Experience in managing technology vendors and associated budgets.

• Technical proficiency in data flows, APIs, integration patterns, and cloud data platforms.

• Background in leading requirements definition, user acceptance testing, change management, training, and the transition to ongoing support.

• Experience in collaboration with IT, Security, Legal, Privacy, and Quality departments.

• Exceptional communication skills and the ability to influence across various functions.

• Proven success in developing team capabilities and ensuring accountability among internal and external partners.

• Comfortable with regular use of computer and office equipment, clear communication, occasional physical movement, screen work, basic hand coordination, and maintaining focus.

🏝️ Benefits

• 99% of the premium covered for medical, dental, and vision insurance plans.

• Company-sponsored life insurance.

• Accidental Death & Dismemberment (AD&D) benefits.

• Disability benefits.

• Voluntary plans for personalized coverage options.

• Dollar-for-dollar 401(k) match up to 6% on eligible contributions.

• Long-term stock incentives.

• Employee Stock Purchase Plan (ESPP).

• Discretionary quarterly bonuses.

• Highly flexible wellness benefits.

• Generous paid time off (PTO).

• Paid holidays.

• Company-wide shutdowns.