Director, Commerce

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee strategy and execution across commerce media and marketplace/retail dynamics.

• Ensure consistently excellent delivery while serving as a senior partner to client teams.

• Establish standards for craftsmanship, testing, and operational discipline.

• Advocate for product- and measurement-driven methodologies.

• Develop a robust pipeline of commerce talent.

• Fill in for leave-of-absence and team vacancies within client businesses.

• Act as a flexible resource to support client teams and new business initiatives.

• Engage in collaboration, innovation, continuous improvement, and accountability.

• Define goals and performance expectations for teams.

• Oversee quality control, ensuring that standards, templates, and review processes are maintained.

• Manage key client relationships as the senior leader in Commerce.

• Lead strategic client interactions and presentations for senior stakeholders.

• Anticipate risks related to performance, platforms, retail, and operations, guiding early resolutions.

• Promote Tinuiti’s product and technology offerings in commerce delivery.

• Collaborate with Product, Analytics, I&G, Creative, and other channels to enhance workflows.

• Monitor changes in commerce platforms and revise playbooks, recommendations, and training accordingly.

• Supervise complex commerce performance analyses and provide evidence-based recommendations.

• Set expectations for rigorous testing, learning loops, and documented insights.

• Ensure that teams regularly monitor and articulate performance and suggested changes.

• Manage comprehensive commerce strategies leveraging platform and marketplace expertise.

• Uphold and advance the Tinuiti Way commerce standards across accounts and teams.

• Foster alignment between commerce strategies, full-funnel plans, and the overall media mix.

• Drive growth, retention, and profitability outcomes for commerce clients.

• Encourage innovation in commerce tactics, platform features, workflows, and scalable playbooks.

• Identify and minimize operational waste through established standards and safeguards.

• Track client growth, retention, delivery quality, innovation adoption, and team performance.

⛳️ Requirements

• 10+ years of experience in commerce, e-commerce, retail media, or marketplace roles.

• Demonstrated success in driving growth strategies and measurable client outcomes.

• 5+ years of experience in team leadership, including coaching, performance management, quality review, and talent development.

• Strong familiarity with commerce media and marketplace ecosystems, including platforms like Amazon, Walmart, and Criteo.

• Ability to guide teams in data interpretation, testing fundamentals, and measurement-informed decision-making.

• Competence in translating performance metrics and trade-offs into clear narratives for clients.

• Proven capability to collaborate with Client Partners, Creative, Analytics, and other channels.

• Strong storytelling abilities and client presence suitable for executive-level interactions.

• Ability to drive alignment, facilitate decision-making, and ensure accountability.

• Proficient in working cross-functionally to support client businesses and pursue new business opportunities.

🏝️ Benefits

• Unlimited paid time off.

• Fully remote work environment.

• Flexible working arrangements.

• 20 paid holidays.

• Comprehensive Medical, Dental, Vision, Life & Disability insurance.

• Flexible Spending Accounts.

• Retirement plan with a match of up to 4% of contributions at 100%.

• Fringe benefits.

• Access to Forma.

• Unlimited Telemedicine and Teletherapy at no cost.

• Thankful giving program.

• Equity opportunities.

• Birthing parents receive 16 weeks of leave with full pay.

• Partners are eligible for 12 weeks of parental leave.

• On-demand learning resources.

• Mentorship program.

• Leadership and management development programs and resources.

• Discretionary performance bonuses.