Director, Clinical Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the operational framework of Lifeforce's national proactive care delivery model.

• Oversee clinician licensing, credentialing, onboarding, scheduling, support, and quality review processes.

• Direct the Clinical Operations, Clinical Onboarding & Enablement, Credentialing & Licensing, and Clinical Quality Assurance teams.

• Strategically plan clinician capacity in alignment with member demand on a state-by-state basis.

• Manage clinician scheduling for telehealth services, nursing services, and physical longevity centers.

• Monitor utilization, panel concentration, and access metrics.

• Oversee the clinician pipeline from the job offer stage through licensure, credentialing, onboarding, training, and achieving a full schedule.

• Develop strategies for licensure and DEA compliance.

• Implement the clinical quality assurance program and clinician performance management processes.

• Manage the lifecycle of clinical standard operating procedures (SOP) and change management.

• Supervise the clinical operations tool stack and vendor relationships.

• Create clinician and clinical operations scorecards and reporting mechanisms.

• Recruit, mentor, and lead managers and team leaders.

• Collaborate with clinical, recruiting, customer experience, pharmacy operations, product, and franchise operations teams.

• Oversee the clinical operations budget and headcount planning.

⛳️ Requirements

• Minimum of 8 years in healthcare operations, with at least 3 years of experience leading managers.

• Background in direct-to-consumer telehealth, longevity, concierge, or preventive medicine.

• Proven experience scaling a clinician network during rapid growth at a telehealth company, multi-site provider group, or similar organization.

• Practical experience with clinician capacity planning, scheduling, or workforce management.

• Familiarity with multi-state licensure and credentialing processes and their impact on clinician supply.

• Experience developing and managing onboarding, quality assurance, or standard operating procedure programs that have remained effective as volume increased.

• Comfortable working with data: defining metrics, creating reports with analytics partners, and utilizing insights for decision-making.

• Possess credibility with physicians and advanced practice clinicians as a non-clinical leader.

• Excellent written and verbal communication skills.

• Self-motivated and proficient in a fully remote work setting.

• Advanced degree or equivalent professional experience.

• Background in strategy or consulting, along with hands-on operational roles.

• Experience managing multi-site or franchise healthcare operations.

• Knowledge of managing an independent contractor (1099) clinician model.

• Familiarity with tools such as Healthie, Rippit, Guru, or similar platforms.

• Experience introducing automation or AI tools into clinical operations workflows.

🏝️ Benefits

• Flexible remote working environment.

• Company-issued computer and necessary equipment.

• Comprehensive benefits package, including Healthcare, Dental, Vision, and Life Insurance.

• Complimentary Lifeforce Membership for Full-Time Employees.