Associate Manager, Clinical Operations

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage the daily operations of a diverse clinical administration team.

• Offer direct coaching and developmental support to designated staff members.

• Supervise resource allocation, alignment, training, and continuous professional growth for the designated division or office.

• Execute Clinical Administration initiatives aimed at improving process efficiency, consistency in execution, and the quality of outputs.

• Evaluate performance metrics and provide constructive feedback to enhance both individual and team performance.

• Create and implement Working Practice Documents and Standard Operating Procedures.

• Develop and establish training procedures for both clinical administration and clinical personnel.

• Conduct project-specific training sessions for research staff.

• Mentor newly recruited team members, including other Clinical Managers.

• Address additional responsibilities and projects as assigned by PPD management.

• Collaborate with clinical operations senior management and executive personnel on strategic planning and business development initiatives.

• Act as a point of escalation for performance-related concerns and training requirements.

• Work together with the leadership team to address resourcing needs.

⛳️ Requirements

• A Bachelor's degree or an equivalent relevant academic or vocational qualification.

• Extensive clinical research experience, ideally over 5 years, including remote and clinical monitoring experience across all phases of the study lifecycle—startup, interim, and close-out.

• At least 1 year of experience in a leadership role.

• A combination of relevant education, training, and/or directly related experience may be accepted as sufficient.

• In-depth understanding of ICH GCP, applicable regulations, and PPD/Client procedural documentation.

• Advanced knowledge of all phases of clinical trials, particularly study startup, maintenance, and close-out.

• Strong capabilities in managing, motivating, and mentoring team members.

• Proficient in analyzing and managing the clinical administration aspect of Business Development bids and contracts for multiple studies.

• Solid knowledge of budgets, projects, and performance metrics.

• Ability to multitask, adhere to strict timelines, and perform effectively under pressure.

• Exceptional organizational skills and a keen attention to detail.

• Superior communication and interpersonal abilities.

• Willingness to travel if necessary.

• Openness to working in office and/or clinical settings with exposure to electrical office equipment, biological fluids, infectious organisms, fluctuating/extreme temperatures, and required personal protective gear.

🏝️ Benefits

• Opportunities for collaboration and professional development.

• Experience in a global team environment.

• Potential travel opportunities, including domestic travel and occasionally international travel when applicable.