Clinical Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily workloads for DOs and NPs utilizing the company's clinical management system.

• Monitor pending consultations, patient communications, medical evaluations, and unresolved clinical tasks.

• Detect providers facing excessive workloads or delays.

• Facilitate workload modifications and escalations in collaboration with clinical leadership.

• Supervise patient communication queues for unanswered inquiries and delayed clinical responses.

• Dispatch reminders and alerts to providers regarding pending patient requests.

• Escalate urgent or time-sensitive patient issues in accordance with clinical protocols.

• Follow up on unresolved cases.

• Act as an operational liaison between clinical providers and internal support teams.

• Identify recurring workflow challenges that impact provider productivity and patient response times.

• Assist in standardizing clinical communication and escalation procedures.

• Collaborate with Clinical Leadership and Operations to enhance efficiency and service quality.

• Track operational metrics such as response times, overdue messages, workload distribution, pending tasks, and resolution times for escalations.

• Generate reports on delays, operational risks, and opportunities for improvement.

• Suggest workflow modifications to boost provider efficiency and enhance patient satisfaction.

⛳️ Requirements

• A Nurse Practitioner (NP) degree and relevant professional experience are required.

• An active U.S. NP license is preferred; mandatory if the role involves activities that constitute clinical practice.

• Prior experience in telehealth, virtual care, or clinical operations is essential.

• A solid understanding of clinical workflows, patient communication, and provider roles is necessary.

• Proficiency in using Electronic Medical Records (EMR) or telehealth management systems is required.

• Exceptional organizational abilities and meticulous attention to detail are vital.

• Capability to manage multiple priorities and proactively follow up is necessary.

• Strong written and verbal communication skills in English are essential.

• Comfort in working independently within a fast-paced, remote environment is important.

• Familiarity with HIPAA regulations and patient confidentiality standards is required.

• Professional-level English communication and availability to work during U.S. business hours are expected.

• Experience in coordinating distributed clinical teams is preferred.

• Background in weight management, metabolic health, or subscription-based telehealth services is beneficial.

• Experience in monitoring clinical service-level agreements (SLAs) and response-time metrics is advantageous.

• Experience in creating operational dashboards or tracking provider performance is a plus.

🏝️ Benefits

• Remote-first, offering a fully remote work arrangement.

• Part-time work schedule.

• Opportunity to contribute to the development of a growing telehealth platform.

• Collaboration with clinical and operations teams.

• Equal opportunity employer.