Associate Manager – Clinical Operations

This is a fully remote position, open to applicants in Poland.

📋 Description

• Manage daily line responsibilities for the designated clinical operations team.

• Act as a leadership and professional exemplar for CAS, CS, CRAs, RSMs, PAs, and other clinical operations staff.

• Offer direct coaching and development assistance to operational teams.

• Oversee effective resource allocation, training, and both professional and technical growth.

• Partner with senior management and executive personnel in clinical operations for strategic planning and business development.

• Serve as the point of escalation for performance issues and training requirements.

• Administer and conduct orientation programs for new hires.

• Keep updated staff CVs, training documentation, role descriptions, and experience profiles.

• Support local resource allocation and lead project or functional activities.

• Elevate concerns that may impact project outcomes.

• Provide training on WPDs, SOPs, local regulations, and other topics related to clinical operations.

• Recognize training deficiencies and ensure compliance with training requirements.

• Engage in process enhancement and development initiatives.

• Facilitate a risk-based monitoring strategy.

• Notify management of quality concerns, request QA audits, and assist with audit responses.

• Review metrics, KPIs, and project status using CTMS, Preclarus, and Clarity systems.

• Conduct PAVs, either remotely or on-site, to assess employee monitoring skills and project execution.

• Handle tasks related to interviewing, selection, job descriptions, professional development, performance management, coaching, mentoring, counseling, and separations.

• Authorize or review salary administration, hiring, corrective actions, terminations, time records, expenses, leave, and overtime.

⛳️ Requirements

• Bachelor's degree or an equivalent and relevant formal academic/vocational qualification.

• Prior experience providing the necessary knowledge, skills, and abilities for the role, equivalent to 0 to 5 years.

• At least 1 year of leadership experience.

• Familiarity with clinical operations and clinical trial services.

• Capability to manage induction/orientation programs.

• Ability to maintain staff CVs, training records, position descriptions, and experience profiles.

• Understanding of local resource allocation processes and project operations.

• Knowledge of Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs).

• Skill in identifying training gaps and meeting training needs.

• Awareness of process improvement and development initiatives.

• Comprehension of risk-based monitoring.

• Ability to recognize quality issues and assist with QA audits and audit responses.

• Experience in managing and reviewing CTMS, Preclarus, and Clarity systems.

• Proficiency in evaluating employee monitoring skills and project conduct through PAVs.

• Competence in staff management, interviewing, selection, coaching, mentoring, performance evaluation, and employee counseling.

• Capacity to approve or review salary administration, hiring processes, corrective actions, terminations, time records, expense reports, leave requests, and overtime.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package emphasizing employee health and wellness.

• Flexible working culture.

• Work-life balance.

• Award-winning learning and development program.

• Opportunities for professional and personal growth.

• Collaborative work environment.

• Local atmosphere within a global organization.