Director, Client Strategy – Growth

This is a fully remote position, open to applicants in United States.

📋 Description

• Work collaboratively to formulate retention and expansion strategies for designated Hello Heart accounts alongside the customer success, consultant relationships, and partnerships teams.

• Cultivate relationships with key client decision-makers and influencers to ensure long-term success for Hello Heart and its members.

• Attain an overall year-over-year revenue retention rate of 95% or higher.

• Propel revenue growth through strategic client expansions, contract negotiations, and upselling opportunities.

• Conduct comprehensive market and competitive analysis to uncover opportunities and trends.

• Keep track of industry changes, regulatory updates, and emerging trends within the health plan landscape.

• Relay market and client feedback to Hello Heart to enhance product-market alignment.

• Collaborate with various teams including marketing, growth, client success, product, clinical, and operations.

• Report directly to the Senior Director, Client Strategy & Growth.

⛳️ Requirements

• Proficient in GenAI, particularly for creating client-facing materials, summarizing account information, and synthesizing research.

• A Master of Business Administration (MBA) is mandatory.

• A minimum of 3 years in management or strategy consulting is required, with at least 1 year in a role such as engagement manager, project leader, or manager.

• Over 5 years of experience in healthcare, digital health, population health, or a related field is required.

• Experience in growth-stage or start-up companies is highly preferred.

• Proven history of success in account retention and expansion.

• Strong skills in relationship development and navigating organizational structures, including the ability to successfully identify and engage key decision partners.

• Excellent negotiation skills with a track record of overcoming objections and achieving mutually beneficial agreements.

• Attention to detail in relationship strategy, pitch customization, and contract negotiations.

• Willingness to travel approximately 30–50% of the time.

🏝️ Benefits

• Bonus included in the specified compensation details.

• Fully remote position.

• Positive, diverse, and supportive workplace culture.

• Collaborative, creative, and courageous work environment.