Director, Client Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage strategic, executive-level client relationships for designated accounts

• Oversee comprehensive integrated, multi-channel planning and client presentations

• Align annual, quarterly, and campaign strategies with business goals, trade-offs, channel roles, pacing, and investment suggestions

• Establish trusted connections with director- and VP-level stakeholders while proactively managing risks

• Link investment and testing recommendations to quantifiable outcomes

• Direct forecasting and scenario modeling for CAC, ROAS, revenue, reach, and lift

• Foster performance, optimization, transparency, and decision-oriented interactions with clients

• Lead or co-lead new-business initiatives with BD, including solution development, scoping, and narrative creation

• Cultivate working knowledge and utilization of the Bliss Point App Suite

• Generate action-inspiring narratives from app outputs while ensuring proper instrumentation, hygiene, quality assurance, and issue resolution

• Convey structured feedback to Product and connect use cases to retention, cross-sell, and performance

• Establish success metrics and collaborate with Analytics/Econometrics on MMM and incrementality assessment

• Integrate multi-source, multi-channel data into investment frameworks and actionable insights

• Manage critical escalations, track results, conduct after-action reviews, and refine recommendations

• Utilize expertise in at least two marketing channels to craft integrated client narratives

• Leverage channel inventory and economic model insights to guide pacing, elasticity, and trade-offs

• Ensure that briefs, plans, and evaluations align with Tinuiti standards

• Identify cross-sell and growth prospects, acting as the lead for strategic wins

• Build internal alliances across Product, Analytics, Channels, Ops, and Finance

• Encourage accountability and performance through goal setting, feedback, and coaching

• Develop future leaders, enhance succession readiness, and sustain team engagement

⛳️ Requirements

• Over 10 years of experience in client leadership within performance marketing (enterprise/upper-mid), demonstrating consistent success in driving growth and efficiency

• More than 4 years of people leadership experience, managing individual contributors and managers, including hiring, coaching, performance management, and succession planning

• Proven ability to lead executive relationships and set expectations

• Experience in complex alignment and change leadership

• Proficiency across multiple channels including Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, and Creative

• Strong measurement skills, including forecasting, KPI trees, and a solid understanding of MMM/incrementality

• Fluency in Bliss Point or a similar capability to translate MMM, incrementality, forecasting, brand, and creative insights into investment and testing choices

• Capacity to collaborate effectively with Product and Analytics teams

• Financial literacy through partnership, including interpreting margin/utilization, pricing structures, staffing/capacity indicators, and forecasts

• BA/BS degree required

• Advanced degree preferred or equivalent experience

🏝️ Benefits

• Unlimited paid time off

• Fully remote work environment

• Flexible working arrangements

• 20 paid holidays

• Medical, Dental, Vision, Life & Disability insurance

• Flexible Spending Accounts

• Retirement plan with a match of up to 4% of contributions at 100%

• Fringe benefits

• Forma

• Unlimited Telemedicine and Teletherapy services at no cost

• Thankful giving program

• Equity options

• Birthing parents are entitled to 16 weeks of leave with full pay

• Partners receive 12 weeks of parental leave following birth or adoption

• On-demand learning opportunities

• Mentorship program

• Leadership and management development programs and resources

• Monthly variable revenue payment potential through RevShare

• Discretionary annual performance bonus