Director, Chronic Practice Sales Liaison

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Develop and implement the national Chronic Practice Liaison strategy that aligns with enterprise growth goals.

• Identify and rank high-value referral sources, strategic accounts, and potential growth opportunities.

• Enhance referral volume, patient initiations, revenue, and gross profit growth across targeted chronic therapies.

• Collaborate with Specialty Sales, Area Sales Directors, and Regional Vice Presidents to maximize account ownership and growth strategies.

• Create market penetration strategies for health systems, IDNs, academic medical centers, physician groups, and specialty practices.

• Cultivate executive-level relationships with essential referral sources and strategic provider accounts.

• Act as the escalation point for intricate provider issues and access obstacles.

• Develop provider engagement programs that enhance loyalty and boost referral utilization.

• Ensure uniform execution of account planning, provider business reviews, and growth initiatives across various markets.

• Lead efforts to enhance referral acceptance, conversion rates, and patient initiations.

• Partner with Intake, Patient Liaisons, Pharmacy Operations, and Revenue Cycle teams to minimize friction throughout the patient journey.

• Examine referral leakage and implement corrective measures.

• Drive enhancements in turnaround times, authorization performance, and time-to-treatment metrics.

• Recruit, nurture, and retain a high-performing CPL team.

• Establish performance standards, coaching techniques, and individualized development plans.

• Promote a culture of accountability, collaboration, customer service, and continuous improvement.

• Set clear productivity expectations and performance metrics.

• Collaborate with Operations, Clinical Services, Pharmacy, Nursing, Finance, Analytics, and Technology teams.

• Translate field insights into operational and strategic enhancements.

• Engage in annual operating planning and forecasting processes.

• Support the implementation of technology and workflow improvements that enhance provider and patient experiences.

• Establish KPIs and performance dashboards.

• Monitor referral trends, conversion performance, account growth, provider risk indicators, and patient progression metrics.

• Utilize data-driven insights to inform resource allocation and territory optimization.

• Conduct regular business reviews for executive leadership.

⛳️ Requirements

• Bachelor's Degree required; Master's Degree preferred.

• 10+ years of experience in healthcare, specialty pharmacy, infusion, biotech, pharmaceutical, or provider-facing commercial leadership.

• 5+ years of experience leading national or regional field teams.

• Proven track record of driving referral growth and provider engagement.

• Strong financial, operational, and business planning skills.

• Experience managing complex cross-functional projects.

• Demonstrated ability to lead in a matrixed healthcare environment.

• Preferred experience in specialty pharmacy, home infusion, ambulatory infusion center, or buy-and-bill contexts.

• Preferred experience with chronic therapies such as Immunoglobulin (IG), Neurology, Rheumatology, Gastroenterology, and rare and orphan therapies.

• Knowledge of reimbursement, payer access, prior authorizations, and specialty pharmacy operations.

🏝️ Benefits

• Medical, Dental, & Vision Insurance.

• Paid Time off.

• Bonding Time Off.

• 401K Retirement Savings Plan with Company Match.

• HSA Company Match.

• Flexible Spending Accounts.

• Tuition Reimbursement.

• myFlexPay.

• Family Support.

• Mental Health Services.

• Company Paid Life Insurance.

• Award/Recognition Programs.