Business Process Owner

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the analysis and optimization of specified process domains throughout the title insurance lifecycle.

• Collaborate with functional area teams and cross-functional stakeholders to rethink and enhance workflows.

• Convert operational requirements into scalable, technology-driven solutions alongside product teams.

• Identify automation opportunities, system improvements, and integrations that enhance human performance.

• Leverage production data and root cause analysis to diagnose challenges, assess performance, and improve processes.

• Create, maintain, and oversee standardized process documentation, including standard operating procedures (SOPs), swim lane diagrams, and process narratives.

• Integrate compliance and regulatory standards into the design of processes.

• Act as a process domain expert across various business units, divisions, and segments.

• Assist in the rollout and institutionalization of optimized processes across different geographies and business segments.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 3 years of experience in the relevant functional area.

• Bachelor's degree in business administration or a related field is preferred.

• Extensive and detailed knowledge of operations and processes within the functional area.

• Proven experience in process analysis, workflow design, and leading initiatives for process improvement.

• Familiarity with title production systems (e.g., Ignite, FAST, SoftPro, ResWare, RamQuest, Qualia, or similar platforms).

• Strong analytical, communication, and process documentation abilities.

• Capability to translate intricate workflows into clear, actionable insights.

• Ability to manage multiple projects concurrently in a dynamic, fast-paced environment.

• Proficient in process mapping and data tools (e.g., Visio, Lucidchart, Excel, and data visualization platforms).

• Demonstrated digital mindset and ability to adapt.

• Experience in the title insurance and escrow industry is preferred.

• Background in supporting multi-state, regional, or national title and escrow operations is preferred.

• Experience in driving process automation and workflow optimization within title and escrow settings is preferred.

• Knowledge of Lean, Six Sigma, or other continuous improvement methodologies; certification is preferred.

• Experience in designing, configuring, or enhancing title production systems is preferred.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401k

• PTO/paid sick leave

• Employee stock purchase plan

• Inclusive workplace culture

• Equal opportunity employer