Director, Business Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the strategy, implementation, and ongoing enhancement of 6sense’s enterprise applications.

• Transform business priorities into secure, scalable platforms that yield measurable outcomes.

• Collaborate with Go-to-Market, Customer Success, Support, Finance, Legal, and Partner Operations teams.

• Streamline processes, enhance data quality and controls, and optimize operational workflows.

• Manage a business-aligned application roadmap and investment portfolio.

• Identify business challenges, process ownership, funding, anticipated benefits, and adoption commitments.

• Conduct prioritization and portfolio reviews, communicating trade-offs, dependencies, and decisions.

• Develop a prioritized portfolio of AI and automation initiatives.

• Lead decisions regarding build, buy, or configure options.

• Set benchmarks for discovery, prototypes, evaluation, user acceptance testing, rollout, and value realization.

• Advocate for AI adoption through training, workflow modifications, and feedback mechanisms.

• Ensure AI-driven workflows incorporate permissions, human approval points, monitoring, escalation, and safe fallback procedures.

• Oversee business solutions partners, delivery leaders, engineers, and administrators.

• Direct the architecture for Salesforce and related go-to-market and Finance systems.

• Establish practices for release management, testing, documentation, incident response, and recovery.

• Minimize redundant tools, fragile integrations, legacy customizations, and unsupported components.

• Collaborate with Security, Privacy, and Legal on access controls, segregation of duties, auditability, data protection, and risk assessments.

• Align application AI use cases with 6sense’s AI Management System and approval workflows.

• Manage application budgets, license utilization, vendor performance, and total cost of ownership.

• Cultivate an accountable, learning-focused team.

• Develop capacity plans and partnerships across distributed teams and service providers.

• Implement a product-oriented operating model centered on post-launch outcomes.

• Deliver executive-ready reports on portfolio health, value, reliability, spending, adoption, and risk.

• Create quarterly OKRs.

• Evaluate priorities, ownership, capabilities, architecture, spending, and risks within the first 30 days.

• Agree on portfolio priorities and identify high-value AI or automation opportunities during days 31–60.

• Establish delivery and governance routines and progress a selected use case through evaluation during days 61–90.

⛳️ Requirements

• Proven experience in guiding an AI-enabled business workflow from discovery to production, adoption, and measurable outcomes.

• Capability to articulate trade-offs among deterministic automation, embedded SaaS AI, retrieval-augmented generation, and agentic workflows.

• Knowledge of large language model constraints, grounding, context design, APIs, integration platforms, and permission-aware tool access.

• Proficient in defining representative test cases, quality thresholds, failure modes, human review requirements, and production monitoring.

• Awareness of responsible AI risks, including inaccurate outputs, sensitive data exposure, prompt injection, excessive permissions, and overreliance.

• Significant progressive experience managing enterprise applications or business systems, encompassing people leadership, portfolio ownership, and cross-functional transformation.

• In-depth knowledge of the Salesforce ecosystem and experience in connecting revenue and finance processes across enterprise systems.

• Ability to translate ambiguous business requirements into roadmaps, investment decisions, and dependable delivery.

• Familiarity with integration architecture, data governance, secure application lifecycle practices, change management, and operational resilience.

• Commercial acumen in budgeting, vendor negotiations, licensing, and value realization.

• Strong executive communication skills and adept stakeholder management.

• Relevant degree or equivalent practical experience.

• Preferred: leadership experience in a SaaS or similarly dynamic business environment.

• Preferred: background in quote-to-cash, customer lifecycle, and financial operations transformation.

• Preferred: exposure to Workato, Microsoft 365 Copilot, Claude Enterprise, or similar enterprise AI and automation capabilities.

• Preferred: applicable certifications in application architecture, change management, or AI governance.

🏝️ Benefits

• Comprehensive health insurance coverage.

• Life insurance.

• Disability insurance.

• 401K employer matching program.

• Paid holidays.

• Self-care days.

• Paid time off (PTO).

• Bonus program or commission plan.

• Stock options, pending approval by 6sense’s board.

• Health coverage.

• Paid parental leave.

• Generous paid time-off and holidays.

• Quarterly self-care days off.

• Equipment and support for remote work and team connections.

• Access to LinkedIn Learning.

• Initiatives for learning and development.

• Quarterly wellness education sessions.

• Wellness days.

• Events hosted by Employee Resource Groups (ERGs).