Director, Business Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic and operational partner to the Vice President of Operations.

• Direct a multidisciplinary team encompassing business operations, program management, analytics, and operational efficiency.

• Convert company strategy into actionable priorities, insightful decision-making, and scalable operational plans.

• Design, coordinate, and implement systems, policies, procedures, and productivity standards.

• Provide leadership and direction to the team while promoting a collaborative work atmosphere.

• Oversee the planning, execution, and completion of team projects and initiatives.

• Establish and monitor operational processes and workflows aimed at enhancing efficiency and productivity.

• Implement best practices, track key performance indicators, and formulate strategies for achieving operational excellence.

• Define the analytical agenda for access, supply, and network optimization.

• Lead the analysis of retention, segmentation, utilization, and other key metrics.

• Create business cases and recommendations for new markets, channels, service lines, partnerships, and strategic transactions.

• Spearhead cross-functional launches and transformations involving payers, geographies, channels, service lines, integrations, and internal capabilities.

• Establish governance structures, ownership, milestones, dependencies, escalation paths, and decision-ready recommendations.

• Develop reusable launch playbooks.

• Create workforce-planning capabilities that include forecasting, staffing models, scheduling optimization, and resource allocation.

• Drive workflow redesign, process standardization, automation, and tooling enhancements.

• Set service levels and performance rhythms, measuring productivity, capacity, quality, and financial impacts.

• Lead and cultivate a high-performing team across operations, analytics, program management, and operational excellence.

• Translate company strategy into operational priorities while owning annual and quarterly Operations planning cycles.

• Collaborate with the VP of Operations and senior leaders to incubate capabilities and propel high-impact initiatives.

• Enhance team utilization of data, tools, and AI to achieve results.

⛳️ Requirements

• Minimum of 6 years of experience in business operations, strategy and operations, program leadership, operational excellence, or a related field.

• At least 3 years of experience in management consulting or investment banking.

• Proven track record in structuring ambiguous problems, formulating analytically rigorous recommendations, and translating them into actionable plans with measurable outcomes.

• Experience in leading multiple complex, cross-functional initiatives and fostering accountability across teams not directly under management.

• Strong quantitative and financial skills.

• Proficiency in advanced Excel or Google Sheets modeling.

• Familiarity with forecasting, business cases, unit economics, performance metrics, and executive-level analysis.

• Exceptional organizational skills and follow-through.

• Strong written and verbal communication abilities, including decision memos and executive presentations.

• Demonstrated people-leadership experience with the capability to coach and develop high-performing teams.

• High degree of agency and autonomy.

• Strong systems thinking, encompassing operating cadences, playbooks, SLAs, dashboards, and clear handoffs.

• Comfortable working in a dynamic environment where priorities may shift.

• Practical experience utilizing AI tools for analysis, workflow design, decision support, or enhancing team productivity.

• Must be eligible to work in the United States without sponsorship, both now and in the future.

• Preferred: experience at a top-tier strategy consulting firm followed by 3–5 years in an operational, strategy, or business operations role.

• Preferred: an MBA or another relevant advanced degree, or equivalent experience.

• Preferred: experience in healthcare, technology-enabled services, marketplaces, or environments managing supply, demand, access, and service quality.

• Preferred: experience in establishing or leading business operations, program management, workforce management, operations analytics, continuous improvement, or automation capabilities.

• Preferred: familiarity with SQL, business-intelligence tools, workforce-planning systems, or other analytical and operational technologies.

🏝️ Benefits

• Equity awards through Octave’s stock options program.

• $300 equipment reimbursement for home office setup for new full-time employees.

• Monthly reimbursement for internet and cell phone expenses, up to $75 for full-time employees.

• One HDHP and two PPO medical plan options available.

• Dental and vision coverage provided.

• Company-sponsored One Medical membership.

• 401(k) plan with traditional and Roth options.

• Generous paid time off policy.

• Up to 15 paid company holidays.

• Accrued sick time offered.

• Company-paid Life, AD&D, and Disability insurance.

• Optional plans for Pet, Legal, Critical Illness, Hospital Indemnity, and Accident coverage.

• Paid parental bonding leave after 6 months, with increases based on tenure.

• Professional development reimbursement for role-related growth opportunities.