Director, AI Content Strategy

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a subject matter expert for internal teams and a reliable advisor to both day-to-day and senior clients.

• Oversee content governance, conduct audits, design workflows, and manage content lifecycles.

• Create and enhance information architecture, content models, taxonomy frameworks, and metadata systems.

• Establish voice and tone guidelines, messaging protocols, and standardized content patterns.

• Collaborate with Experience Design, Product, and Engineering teams to scale content operations and maintain quality across various channels.

• Design and direct conversation strategies for chat, voice, and agentic experiences.

• Develop dialogue flows, interaction scripts, guardrails, and error-handling pathways.

• Utilize knowledge of LLM behavior, prompting, context windows, hallucination risks, and model constraints.

• Create benchmark queries and responses to ensure quality and deliver safe, consistent outputs.

• Develop AI content pipelines that encompass governance, readiness of training data, and human-in-the-loop review processes.

• Architect intent taxonomies, entity frameworks, and conversational knowledge hierarchies.

• Collaborate with engineering and product teams to implement and optimize conversational AI experiences.

• Manage client relationships as a senior content and AI strategist.

• Identify opportunities for account growth and collaborate with pitch teams on proposals.

⛳️ Requirements

• 12+ years of experience in content strategy, UX writing, content design, or related strategic roles.

• Background in an agency, consulting, or client services setting.

• Demonstrated expertise in enterprise-scale content systems, governance, and information architecture.

• Proficient in content governance, audits, lifecycle management, information architecture, content modeling, editorial strategy, voice/tone frameworks, taxonomy strategy, and multi-channel content planning.

• Specialized knowledge in conversation strategy, design, dialogue flow mapping, LLM behavior, prompting, limitations, conversational AI platforms, golden query/response development and testing, AI content pipeline strategy, and intent taxonomy.

• Proven capability to lead multidisciplinary teams and manage extensive client engagements.

• Excellent communication skills with the ability to distill complex systems into clear, engaging narratives.

• Capacity to thrive in fast-paced environments while managing multiple programs concurrently.

🏝️ Benefits

• Inclusive employee experience.

• Equal opportunity employer with a commitment to diversity support.

• Inclusive and barrier-free recruitment and selection process.

• Confidential accommodation support for candidates.

• Recruitment fees covered by the employer and reimbursement of fees incurred by workers.