Senior Content Designer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Shape communication strategies with patients throughout their healthcare experience.

• Determine essential information for patients and clarify the subsequent steps.

• Create and evaluate messaging and positioning concepts using data and feedback from patients.

• Craft content for product experiences, emails, push notifications, and other communications directed at patients.

• Assist in onboarding, ongoing care, re-engagement, and related patient pathways.

• Collaborate with product managers, designers, and lifecycle marketers to ensure cohesive product and patient communications.

• Simplify complex healthcare information into easily understandable language.

• Work alongside clinical and marketing teams to maintain accuracy and consistency.

• Implement and refine the Felix voice across various contexts.

• Manage the process from concept development through writing, review, delivery, and iteration.

• Establish guidelines, tools, processes, and AI-driven methods for scalable, on-brand content.

• Offer feedback, coaching, and critiques to enhance writing quality across the organization.

• Build the content design practice as Felix’s inaugural content design hire.

⛳️ Requirements

• A minimum of 5 years of relevant experience in content design, UX writing, or copywriting for a consumer-oriented digital product or service.

• A robust portfolio showcasing practical experience in writing for product experiences and customer communications, along with the strategic rationale behind the work.

• Exceptional writing and editing capabilities.

• Proficiency in making complex information clear, concise, and relatable.

• Strong editorial judgment and meticulous attention to detail.

• High standards for accuracy, grammar, and consistency.

• Familiarity with AI writing tools, including crafting prompts, developing voice and channel guidelines, and assessing outputs for quality and consistency.

• Capability to articulate thought processes, collaborate across disciplines, and juggle competing priorities in a fast-paced startup setting.

• Resourcefulness and initiative to establish the content design practice from the ground up.

• Legally eligible to work in Canada.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Maternity/paternity leave policy.

• 4 weeks of vacation (3 weeks at any time + 1 week during the holiday season).

• Competitive salary.

• Stock option grants.

• Remote-first work environment, allowing you to work from anywhere in Canada.

• Opportunities for professional development, collaborating closely with founders and the senior leadership team.

• An inclusive team culture with equitable access to opportunities and resources.

• Accommodations available during the recruitment process.