Director, Account Management – Wellness

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage client relationships and deliver results for a range of enterprise wellness accounts.

• Act as the primary product and client partner for enterprise wellness accounts.

• Establish trusted connections with VP and C-suite executives while ensuring that delivery aligns with commitments.

• Acquire an in-depth understanding of Vi’s product suite and apply these solutions to address client challenges.

• Convert product capabilities into client value and adapt solutions to fit client contexts.

• Drive conversions for POCs, upsells, cross-sells, renewals, and maintain net revenue retention.

• Identify potential risks early and address client issues effectively.

• Extract account insights and advocate for priorities on the product roadmap.

• Work collaboratively with Client Performance, Product, and Solutions teams.

• Transform platform data and outcomes into compelling narratives for senior stakeholders.

• Manage accounts while also mentoring and developing other team members.

⛳️ Requirements

• Extensive, practical knowledge of Vi’s complete product suite (Acquire, Engage, Operate, Augment, Pulse).

• Background in performance marketing and omnichannel engagement strategies.

• Understanding of member acquisition dynamics.

• Experience collaborating with VP/C-level stakeholders and operational teams.

• Capability to influence both internal and external teams.

• Possess a strategic, creative, and entrepreneurial outlook.

• Ability to create structure in uncertain environments.

• Strong problem-solving abilities with a proactive approach to issue resolution.

• Commercial understanding of renewals and expansions.

• Experience with CRM or call center operations is advantageous.

• Familiarity with the wellness industry is a desirable asset.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible working arrangements to promote work-life balance.

• Engaging and collaborative company culture.