Account Executive

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee a portfolio comprising small to medium-sized accounts.

• Assist a Global Account Manager with core client-facing duties for a specific account.

• Deliver exceptional customer service.

• Prepare and assess data analytics.

• Formulate business plans and track customer performance metrics.

• Conduct client evaluations and generate reports.

• Manage various projects and surveys.

• Collaborate with technology solutions.

• Track customer feedback to pinpoint and address issues.

• Review and rectify discrepancies, including credit card reconciliations.

• Create business plans or assist in the implementation of existing strategies.

• Analyze and tailor plans based on client-specific project experiences.

⛳️ Requirements

• Proven experience in Quality/Account management methodologies and customer service.

• Familiarity with CRM tools and comprehensive knowledge of relevant technological enablers.

• Understanding of project management principles and BCD Travel Products and Services.

• In-depth knowledge of travel industry dynamics gained from agency or procurement roles.

• Strong business analysis and financial acumen.

• Prior experience with Microsoft Excel, PowerPoint, and data analytics tools.

• Proficient command of the English language.

• Familiarity with GDS Amadeus.

• College, Associate, or University degree or equivalent professional experience.

🏝️ Benefits

• Flexible working hours with options for remote work or work-from-home arrangements.

• Opportunities for skill development and career advancement.

• Engage with cutting-edge travel technology and contribute to the evolution of business travel.

• Generous vacation time.

• Resources for mental, physical, and financial well-being.

• Exclusive travel industry perks and discounts.

• An inclusive workplace that celebrates diversity.

• Work from anywhere for 60 days each year.

• Reasonable and necessary accommodations provided.