Director, Account Management – Pharmacy Benefit Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a Manager of Account Management along with a team of Strategic Account Executives by providing planning, guidance, talent acquisition, and relationship cultivation.

• Enhance account retention rates while meeting key performance indicator benchmarks.

• Assess market trends to uncover opportunities for improving the Account Management service delivery framework.

• Develop and nurture talent by defining skills and performance metrics, and managing staff according to those standards.

• Collaborate with the Vice President of Account Management and HR to create career development plans.

• Mentor and coach both Strategic Account Executives and the Manager of Account Management.

• Support the Vice President of Account Management in the annual strategic planning and execution processes.

• Formulate strategies aimed at boosting client satisfaction, fostering loyalty, and sustaining market share.

• Establish and nurture Employer Benefit Consultant relationships through proactive outreach and quarterly meetings.

• Collaborate with Business Development on EBC relationships, expectation-setting sessions, and finalist meetings.

• Set departmental service delivery objectives measured through KPIs and oversee team performance towards these goals.

• Conduct meetings with account teams and EBC firms to discuss BOB utilization, market updates, challenges, and dynamics.

• Review developmental opportunities, at-risk clients, and new business with Strategic Account Executives.

• Lead the Team Account Retention Planning process focused on retaining at-risk clients.

• Ensure adherence to Account Management standards, methods, processes, and procedures.

• Implement client marketing and messaging initiatives aligned with revenue targets, budgets, ROI, and client service satisfaction.

• Develop and modify policies and procedures based on root-cause analysis.

• Direct Account Management Managers and guide them on escalated matters.

• Identify and execute strategic initiatives while assisting in planning significant initiative rollouts.

• Participate in the development of new products/services to enhance launches and revenue-driven processes.

• Recognize operational efficiency opportunities and provide business requirements for impact assessment.

• Assist with marketing initiatives, such as surveys and webinars, and engage in internal marketing and communications events.

• Perform additional assigned duties.

⛳️ Requirements

• A Bachelor’s Degree is required.

• At least 6 years of proven progressive leadership experience in the PBM or healthcare-related service industry.

• Experience in customer-facing leadership and account relationship strategies.

• Capability to interface effectively at all levels within a large organization and client base.

• Strong project management, planning, and organizational skills.

• Exceptional verbal and written communication abilities.

• Outstanding organizational, motivational, leadership, and interpersonal skills.

• High energy with a robust “can do” attitude.

• Thrives in a dynamic, fast-paced environment managing multiple projects simultaneously.

• A Master’s Degree is preferred.

• A minimum of 10 years of work experience is preferred.

🏝️ Benefits

• Approximately up to 50% travel for client or EBC-facing meetings.