Senior Sales Account Executive, BPO / CX Solutions

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Identify and qualify new leads across targeted industries through email, LinkedIn, and telephone outreach.

• Manage the entire sales process from the first contact to service pitching, negotiating terms, and finalizing deals.

• Create and oversee a personal sales pipeline.

• Ensure accurate and up-to-date data management in HubSpot for forecasting and reporting purposes.

• Assess prospect needs and engage in solution-oriented consultative sales discussions.

• Acquire an in-depth understanding of BPO services, including Customer Support, HR / Employee Support, and IT Help Desk.

• Target sales at the practitioner, director, and executive decision-maker levels.

• Comprehend pricing structures and negotiate confidently to secure profitable business.

• Monitor trends in industries, customer service technology, platforms, and competitors.

• Advocate for customer experience as a catalyst for business growth.

• Assist sales operations through effective data management, reporting, and HubSpot upkeep.

• Generate new revenue and aid in expanding the client base.

⛳️ Requirements

• A Bachelor's degree in business, marketing, or a related field is preferred.

• Over 5 years of direct sales experience with a proven track record of meeting and exceeding quotas, particularly in the BPO / CX outsourcing sector.

• Possess a strong hunter mentality; capable of self-sourcing, pursuing, and closing sales.

• Excellent consultative sales techniques.

• Proficient in CRM management; able to independently handle the entire sales pipeline and provide accurate reports in the CRM.

• Hands-on experience with HubSpot is highly desirable; familiarity with Apollo and Surfe is also a plus.

• Comfortable managing deal economics and leading pricing negotiations.

• Familiar with utilizing AI tools such as Claude, ChatGPT, and Gemini.

• A strong passion for customer care.

• Background in a service-oriented environment; startup experience is advantageous.

• Established network of potential clients within targeted industries.

• Demonstrated competency in Google Workspace, including Docs, Sheets, Slides, and Drive.

• Willingness and ability to travel about 40% of the time.

• Exceptional verbal and written communication skills.

• Strong skills in presentation and negotiation.

• Self-motivated learner who actively seeks to close knowledge gaps.

• A results-driven self-starter capable of working independently.

• Comfortable with cold emailing, making cold calls, and initiating outreach through professional networking platforms.

• Highly organized and detail-oriented, especially with respect to data entry and reporting.

🏝️ Benefits

• Sales commission in addition to a competitive base salary.

• Paid Time Off (PTO).

• Comprehensive benefits package including medical, dental, and vision coverage.

• Fully remote work environment.

• Inclusive workplace culture.

• Opportunities for professional growth.