Director, Account Management

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Lead and cultivate Strategic Account Executives and Account Managers through team meetings, individual sessions, performance reviews, recognition initiatives, and adherence to performance standards.

• Oversee retention, revenue enhancement, and outcomes across a portfolio of Fortune 500, national, and global clients.

• Direct renewal strategies and seek expansion into additional products, services, and demographics.

• Shape pricing structures and negotiate contracts to establish enduring partnerships.

• Formulate client-specific strategies that align with their objectives, challenges, and leadership priorities.

• Engage with senior client stakeholders, including CHROs and VPs of Total Rewards.

• Lead exploratory discussions and present capabilities to clients.

• Assist clients in navigating regulatory issues that impact benefit plans.

• Anticipate revenue and risks, ensuring pipeline accuracy and reporting on leading indicators.

• Track contractual obligations, identify risks, and manage protective action plans.

• Collaborate with cross-functional teams to implement client plans from strategy through execution.

• Represent Personify Health at thought leadership events, industry conferences, and client gatherings.

• Stay updated on the employee wellness and engagement market as well as the competitive landscape.

⛳️ Requirements

• Bachelor’s degree or equivalent in a relevant field.

• Over 10 years of experience in population health, health plan or health system development, or a related domain, including sales and/or account management along with healthcare and/or data analytics.

• More than 5 years of experience in a TPA, self-funded health plan, or healthcare benefits administration setting.

• At least 5 years of experience leading and developing teams within a matrix organization without direct authority.

• Demonstrated success in account service and consultative selling.

• Mastery of consultative selling techniques, including discovery, capabilities presentations, pricing strategies, and contract negotiations.

• Familiarity with employee benefits, managed care products, and self-funded business models.

• Knowledge of pharmacy and stop-loss underwriting and pricing disciplines.

• Awareness of the labor community and regulatory challenges impacting benefit plans.

• Understanding of the US and/or global healthcare ecosystem and employer-sponsored coverage, along with its connection to health and wellbeing strategies.

• Proficiency in Microsoft Office Suite and Salesforce, encompassing pipeline and revenue reporting.

🏝️ Benefits

• Competitive base salary.

• Benefits effective from day one.

• Comprehensive medical and dental coverage.

• Unlimited paid time off (PTO).

• Mental health support.

• Retirement planning options.

• Financial protection benefits.

• Opportunities for professional development.

• Clear pathways for career advancement.

• Learning budgets to support growth.

• Wellness programs available.

• Additional employee perks.

• A mission-driven culture that values diverse perspectives and creates meaningful impact.