Director, Account Management

This is a fully remote position, open to applicants in Florida.

📋 Description

• Cultivate and oversee operational and technical relationships through face-to-face meetings and phone communications to effectively implement account strategies.

• Gain a deep understanding of clients’ environments to ensure that Fiserv’s solutions are fully leveraged for optimal outcomes.

• Provide various levels of reporting regarding achievements and ongoing activities.

• Collaborate and influence cross-functionally on key initiatives, such as incident response, process enhancements, and the development/maintenance of standard operating procedures.

• Ensure compliance with system audits, updates to client profiles, and other administrative responsibilities to meet legal and contractual requirements.

• Lead a team of Account Managers who foster relationships within their respective communities.

⛳️ Requirements

• Bachelor’s Degree or equivalent experience.

• A minimum of 3 years of experience in customer service and leadership roles.

• Willingness to travel up to 50% of the time.

• A Bachelor's degree is preferred.

• Experience in Project Management and Leadership is preferred.

• Preferred experience in enterprise problem prevention and resolution.

• Capability to make independent decisions, demonstrate sound judgment, and manage complex issues is preferred.

🏝️ Benefits

• Flexibility to work remotely.

• Equal Opportunity Employer.

• Reasonable accommodations available for completing job applications or participating in the hiring process.