Digital Sales and Service Representative

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Manage 2-3 incoming customer chats simultaneously on the NICE CXOne platform, averaging around 40 chats during an 8-hour shift or more.

• Advise customers on the best value for their contact lens purchases through engaging sales interactions.

• Respond to incoming emails or MMS from customers as business needs dictate.

• Collaborate and communicate with managers and team members via one-on-one meetings, team meetings, and team chats in a virtual work setting.

• Obtain prescriptions by phone from eye care providers as required.

• Deliver exceptional customer service in a fast-paced and dynamic environment.

• Identify and address issues to ensure a positive customer experience.

• Maintain performance metrics, including revenue per chat, quality, availability, and timeliness.

• Adhere to company policies and procedures at all times.

• Embody the company values: Big Hearted, Unconventional, Tenacious, Better Together.

• Undertake additional tasks as assigned by leadership.

⛳️ Requirements

• High school diploma or GED equivalent.

• Minimum of 2-3 years of experience in customer service.

• Experience in chat sales and Contact Center operations is a plus!

• Excellent typing skills (minimum of 40 words per minute) and technical proficiency.

• Reliable internet connection with speeds of at least 20 mbps download and 10 mbps upload, or higher.

• A private and dedicated workspace, free from interruptions or distractions, ensuring confidentiality.

• Capability to multitask and prioritize effectively.

• Positive, motivated, and solution-focused attitude.

• Punctuality and the ability to adhere to scheduled shifts are essential.

• Must be a permanent resident of an approved hiring state: North Carolina, Texas, or Utah.

• Availability for weekend shifts, with a preference for Saturdays.

• Mandatory 100% attendance during a three-week training period.

• Willingness to work afternoon/evening shifts.

🏝️ Benefits

• Monthly performance bonuses for qualifying individuals (up to $6 per hour).

• Ownership of personal development with support from leaders committed to fostering growth.

• Bi-annual performance evaluations.

• A safe, respectful, and inclusive work atmosphere.

• Comprehensive medical, dental, and vision coverage.

• 401(k) matching program.

• Complimentary eye exams for your immediate family and dependents.

• Significant discounts on contact lenses, glasses lenses, and frames.

• Tuition reimbursement for eligible courses.