Digital Product Owner

This is a fully remote position, open to applicants in Utah.

📋 Description

• Define and uphold the product vision for the mobile app, including roadmap themes and measurable outcomes.

• Assess product opportunities by evaluating customer value, business impact, development effort, and strategic alignment.

• Champion the needs of mobile app users, which encompasses Brand Partners, Customers, field leaders, and internal teams.

• Collect feedback via customer discussions, stakeholder interviews, support trends, surveys, and analytics.

• Foster relationships with Sales, Marketing, Customer Experience, Compliance, Operations, Analytics, Design, and Engineering teams.

• Manage and update the mobile app roadmap and prioritized backlog.

• Develop epics, user stories, acceptance criteria, and prepare work for release.

• Lead the process of backlog refinement and assist with sprint planning and scope trade-off discussions.

• Collaborate with engineering, design, quality assurance, analytics, and business stakeholders throughout the delivery process.

• Clarify requirements, eliminate ambiguity, and make timely decisions during the development cycle.

• Ensure features align with business objectives, meet customer expectations, and adhere to quality standards.

• Oversee the beta program, including recruiting testers, selecting cohorts, onboarding, communication, criteria setting, scenario planning, feedback channels, and triage.

• Manage release readiness, which includes app store submissions, staged rollouts, feature flags, and rollback strategies.

• Coordinate launch communications and monitor post-release stability, adoption rates, and feedback.

• Enhance the overall mobile app experience covering onboarding, content discovery, notifications, messaging, account insights, business tracking, recognition, events, and AI-enabled support.

• Establish success metrics and leverage analytics, customer feedback, support data, and business results to inform decisions.

• Identify and implement practical AI, automation, personalization, and data-driven mobile capabilities.

⛳️ Requirements

• 2–3 years of experience in digital products, product management, or a related discipline.

• Solid foundation in product ownership with a desire to further develop skills.

• Experience in roadmap planning.

• Proficiency in backlog management.

• Ability to create user stories.

• Knowledge of acceptance criteria.

• Support for sprint planning.

• Experience with beta and release management.

• Skills in customer discovery.

• Competence in stakeholder management.

• Familiarity with journey mapping.

• Business case analysis abilities.

• Strong judgment in prioritization.

• Change management experience.

• Knowledge of mobile app delivery.

• Understanding of APIs and integrations.

• Experience with event-driven systems.

• Familiarity with analytics concepts.

• Quality assurance knowledge.

• Understanding of AI and automation concepts.

• Prior direct experience with mobile app products is preferred.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• HSA contributions.

• Flexible Paid Time Off.

• 11 company holidays.

• 401(k) matching: 100% up to 3% of contribution, then 50% up to 5%.

• Safe Harbor immediate vesting.

• Employee Assistance Program (EAP) offering free mental health resources and useful tools.

• 100% company-paid Basic Life & AD&D insurance.

• Coverage for long- and short-term disability.

• Complimentary legal services and resources for legal documentation and tax filing.

• Access to a comprehensive range of health and wellness products.