Digital Product Designer III

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee user experience design initiatives across various digital products and journeys, facilitating discovery, implementation, and post-launch enhancement.

• Convert customer insights, operational requirements, market trends, and business goals into practical design proposals and enhancements for digital experiences.

• Develop user flows, wireframes, prototypes, journey maps, and other design artifacts to effectively convey concepts and aid in solution development.

• Collaborate with Product Managers, Engineering, Analytics, Operations, and business stakeholders to clarify customer issues, assess solutions, and prioritize opportunities.

• Establish and track experience-related success metrics, utilizing customer feedback and performance data to guide ongoing improvements and investment suggestions.

• Present research findings, design rationale, risks, opportunities, and recommendations to stakeholders and leadership audiences.

• Ensure digital experiences comply with enterprise Human-Centered Design standards, accessibility requirements, governance procedures, and approved research methodologies.

• Manage multiple simultaneous initiatives and prioritize research and design tasks independently based on business value, customer impact, and product priorities.

• Perform any other job-related duties as assigned.

⛳️ Requirements

• A Bachelor's degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Design, User Experience, Information Architecture, or a related field is required.

• Equivalent years of relevant work experience may be accepted in place of the required education.

• A minimum of five (5) years of experience in UX research, product design, digital experience design, or a related field is required.

• Proven experience in conducting comprehensive user research and transforming findings into digital product recommendations and design solutions is essential.

• Experience in designing digital experiences for web, mobile, portal, or application-based products is required.

• Experience in the healthcare, insurance, financial services, or other regulated industries is preferred.

• Proficient in Microsoft Office products.

• Ability to collaborate with cross-functional product, technology, and business teams.

• Understanding of human-centered design, design thinking, and research methodologies.

• Familiarity with usability testing, customer interviews, surveys, and other qualitative and quantitative research techniques.

• Capability to create wireframes, prototypes, workflows, journey maps, and various design artifacts.

• Proficiency in Figma and other design, prototyping, or research platforms.

• Strong understanding of accessibility, usability, and best practices in digital experience design.

• Ability to distill complex information into clear recommendations and actionable insights.

• Proficient in defining and utilizing customer experience metrics and analytics to support decision-making.

• Excellent communication, facilitation, stakeholder management, and presentation skills.

• Ability to independently navigate competing priorities in a fast-paced environment.

• General office environment; may require prolonged periods of sitting or standing.

• Travel is not usually required.

🏝️ Benefits

• Bonus linked to company and individual performance.

• Comprehensive and substantial total rewards package.