Digital Operations Program Director

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Lead and manage enterprise digital governance and portfolio execution.

• Set priorities for the portfolio, define business outcomes, oversee investments, allocate resources, manage schedules, budgets, and implement performance management practices.

• Create and supervise governance, processes, budgets, and operational standards for digital commerce, web services, and product delivery.

• Oversee lifecycle management and operational efficiency of digital products and web capabilities.

• Spearhead enterprise-wide digital initiatives and intricate technical projects.

• Provide guidance to program managers, project managers, and workstream leaders in terms of delivery direction.

• Manage website operations, content delivery, traffic oversight, platform maintenance, and service performance.

• Assess digital commerce performance through metrics, analytics, risk evaluations, operational assessments, and value realization indicators.

• Implement governance for enterprise AI and emerging technology practices, including policies, standards, risk controls, and oversight.

• Act as a subject matter expert in AI and emerging technology governance, program dependencies, portfolio priorities, and vendor capabilities.

• Influence both internal and external stakeholders, technology partners, and service providers.

• Adhere to company and departmental policies while fulfilling other assigned responsibilities.

⛳️ Requirements

• Bachelor's Degree in Business, Marketing, Computer Science, or a related field, or equivalent education and/or experience.

• 10 years of progressive experience in digital commerce, digital product management, e-commerce operations, web operations, or related fields.

• 5 years of experience in a leadership or management role.

• Proficiency in digital governance, portfolio management, operational excellence, and performance measurement practices.

• Capability to lead complex programs and influence executives and cross-functional stakeholders without direct authority.

• Ability to establish technology governance frameworks and operational models.

• Skill in developing and executing enterprise strategies, roadmaps, and operational plans.

• Strong analytical abilities utilizing customer, operational, and performance data.

• Familiarity with Agile, Scrum, product development, issue tracking, and backlog management practices.

• Knowledge of digital commerce technologies, platform integrations, and associated application ecosystems.

• Competence in managing budgets, operational priorities, and competing business demands.

• PMP and PMI-ACP certifications are preferred but not mandatory.

• Willingness to travel occasionally (10%).

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision benefits along with an integrated Wellness Program.

• 401(k) Match Retirement Savings Plan.

• Paid Time Off (PTO).

• Holiday Pay & Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program.

• Full Paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.

• Competitive benefits, unique incentive programs, and rewards for eligible employees.