Digital Member Experience Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement and support initiatives aimed at engaging members through national and chapter-specific programming, awards, advocacy, education, partnerships, and marketing campaigns.

• Create content for member-facing campaigns across various platforms including email, web, app, and events.

• Collaborate with Chapter teams and internal stakeholders to collect inputs and refine messaging.

• Oversee public-facing membership pages and content related to members on the GRAMMY app and member portal.

• Manage the use of event and digital platforms, ensuring chapter event builds align with brand and messaging standards.

• Guarantee that chapter events are integrated and featured on the Member Portal.

• Develop reusable templates for events and set turnaround-time expectations for chapter event requests.

• Coordinate execution across email, web, app, and event platforms as part of a quality-control process.

• Assist in the rollout and management of member community platforms like Slack, including beta moderation.

• Facilitate post-event evaluations, reporting, stakeholder summaries, data analysis, and post-event communications.

• Maintain an advanced understanding of the GRAMMY Awards calendar, criteria, and processes.

• Create scalable systems for member communications.

• Ensure that execution aligns with Member Experience standards, direction, and priorities.

⛳️ Requirements

• A minimum of 4 years of experience in digital marketing, event production/management, and customer service.

• Preferred experience or connections in the music business, music production, or music education.

• Knowledge of event and marketing platforms, such as Blackthorn, Swoogo, or similar tools.

• Familiarity with Salesforce Marketing Cloud or comparable CRM platforms.

• Strong skills in copywriting and content development.

• Understanding of brand voice, messaging consistency, and content standards.

• Experience managing website content using CMS platforms like WordPress.

• Proven experience executing campaigns across email, web, app, and event platforms.

• Familiarity with community platforms such as Slack or Discord, including basic moderation and best practices for community engagement is preferred.

• Ability to quickly learn new digital systems.

• Cross-functional experience with marketing, creative, digital, and program teams.

• Basic knowledge of campaign performance metrics.

• Proficiency in Zoom, Canva, Adobe, and Microsoft applications including Outlook, Word, Excel, and PowerPoint.

• Exceptional interpersonal and communication skills.

• Proactive, highly organized, and detail-oriented.

• Ability to work under tight deadlines while demonstrating strong organizational and decision-making skills.

• A Bachelor's Degree is preferred.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401k match.

• Generous paid time off.

• Comprehensive benefits package for positions working 20+ hours per week.

• Reasonable accommodations for qualified individuals with known disabilities.