Digital Marketing Services Project Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for a designated group of clients utilizing Digital Marketing Services.

• Oversee the daily client experience and the execution of SEO, PPC, and Social Advertising services.

• Organize project timelines, deliverables, responsibilities, and next steps among clients, internal teams, and external partners.

• Maintain consistent communication with clients via Zoom, email, and other platforms.

• Facilitate client meetings, set objectives and agendas, document subsequent actions, and ensure follow-up.

• Recognize project risks, client issues, and delivery obstacles, and escalate them to the DMS Team Lead.

• Convey campaign performance, outcomes, recommendations, and actionable next steps to clients.

• Analyze campaign performance and collaborate with specialists, partners, and vendors to discover optimization opportunities.

• Stay updated on trends in digital marketing, search advertising, AI, and K–12 marketing.

• Assist in the introduction of new DMS capabilities, processes, and service offerings.

• Cultivate client relationships to promote retention and satisfaction.

• Monitor client health, tackle retention risks, and assist in renewal discussions.

• Identify additional opportunities for Finalsite services and connect them with internal teams.

• Keep precise project documentation, client records, timelines, and internal communications.

• Work in conjunction with DMS colleagues, digital marketing specialists, external partners, Sales, and other Finalsite teams.

• Utilize AI and automation to enhance workflows, productivity, client communication, and service delivery.

• Provide support for other DMS Project Managers and Coordinators when required.

⛳️ Requirements

• 3–5 years of professional experience in digital marketing, client services, account management, project management, or a related field.

• Proven experience managing multiple client relationships, projects, or accounts at the same time.

• Practical knowledge of SEO, paid search, and social advertising.

• Familiarity with Google Ads, Meta advertising platforms, Google Analytics 4 (GA4), and other widely used digital marketing tools.

• Capability to interpret marketing performance data and effectively communicate results, recommendations, and next steps to clients.

• Excellent project management, organizational, prioritization, and follow-through skills.

• Strong written and verbal communication skills, capable of leading productive client discussions.

• Proven ability to collaborate with internal teams and external partners or vendors.

• Skilled at managing competing priorities while ensuring a high level of client service across a portfolio of accounts.

• Experience in K–12 education, enrollment marketing, agency services, or education technology is advantageous.

• Familiarity with Google Tag Manager, Crazy Egg, SEMrush, and similar analytics or reporting platforms is preferred but not essential.

• Current and ongoing residency in the United States is mandatory.

🏝️ Benefits

• Competitive benefits

• Professional development opportunities

• Collaborative culture

• Fully remote employment

• Equal opportunity workplace

• Reasonable accommodation for persons with disabilities or special needs