Digital Marketing Account Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and enhance relationships with enterprise and multi-channel clients

• Act as the main point of contact for clients and coordinate with internal teams

• Manage client onboarding timelines, objectives, strategies, reports, and deliverables

• Align client objectives with execution strategies across paid search, social media, display, SEO, email, and web channels

• Enhance communication across departments and improve strategy visibility

• Address client issues and escalate problems as necessary

• Foster client retention through high-quality execution, relationship building, and service

• Oversee contract renewals, upselling opportunities, and ad-hoc fee negotiations

• Set account priorities in collaboration with channel team managers

• Assist in prospective client meetings, audits, and preparation alongside the sales team

• Enhance sales materials and improve coordination within the sales/channel teams

• Create case studies and gather testimonials

• Develop and refine procedures for onboarding, reporting, and cross-channel communication

• Relay account launches, budget updates, media changes, and renewals to Operations

• Ensure accounts are properly linked and that access and billing information is complete

⛳️ Requirements

• Bachelor's Degree

• Proficient knowledge of and ability to communicate all digital services

• Strong capability to build lasting client relationships

• Comfortable presenting to clients both over the phone and in person

• At least 1 year of experience with paid search, social media, display marketing platforms, and tracking/tagging methods

• A minimum of 5 years of overall professional experience

• Capability to manage change while maintaining a positive outlook

🏝️ Benefits

• Option to work fully remote