Digital Marketing Account Director – Client Services

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Take ownership of and enhance key client relationships while acting as the main point of accountability for designated clients.

• Oversee client accounts and related projects from the initial request and scoping through planning, production, delivery, completion, and closure.

• Facilitate strategic planning sessions, quarterly business reviews, roadmap discussions, and executive presentations.

• Create project plans, timelines, milestones, deliverables, briefs, budgets, and resource allocations.

• Coordinate efforts across Strategy, Creative, Content, Marketing, Technology, Operations, and production teams.

• Lead internal kickoffs, status meetings, working sessions, and daily communications with clients.

• Identify and address risks, roadblocks, scope changes, resource requirements, and budgetary concerns for projects.

• Formulate account growth strategies and pinpoint additional projects, services, retainers, and strategic collaborations.

• Track account revenue, forecasts, profitability, utilization, project performance, and client satisfaction.

• Manage new business pitch processes, qualify RFPs, and direct proposals, presentations, scopes, estimates, and strategic recommendations.

• Cultivate relationships with potential clients, industry contacts, and partners.

• Act as a liaison between clients and internal teams, facilitating cross-functional decisions, and mentoring less experienced members of the Client Services team.

• Contribute to enhancing Client Services processes, project management standards, and business development practices.

⛳️ Requirements

• 7 to 10+ years of progressive experience in account management, client services, project management, business development, consulting, digital marketing, or a similar professional services context.

• Significant experience in a digital, creative, marketing, technology, or integrated agency environment is preferred.

• Proven experience in managing client relationships and the projects related to those accounts concurrently.

• Strong project management skills, including scopes, schedules, budgets, resources, dependencies, risks, and cross-functional teams.

• Demonstrated success in managing complex, high-value client relationships and building rapport with senior and executive-level stakeholders.

• Established ability to recognize and develop organic account growth opportunities.

• Experience leading or playing a key role in new business pitches, RFP responses, proposals, presentations, estimates, and scope development.

• Solid understanding of agency financial fundamentals, including revenue forecasting, project budgets, profitability, and utilization.

• Comprehensive understanding of digital strategy and services, capable of linking business challenges to multidisciplinary solutions.

• Exceptional presentation, communication, facilitation, negotiation, and relationship-building skills, with a strong executive presence.

• Proven ability to lead and influence cross-functional teams without relying on direct authority.

• Capability to navigate between high-level strategy and hands-on project management.

• Willingness to travel for client meetings, pitches, conferences, and agency events as required.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and ongoing training.

• Flexible work hours and remote work options.

• Supportive and inclusive company culture.