Digital Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Serve as the primary liaison for clients from onboarding through the execution of campaigns.

• Cultivate trust-based relationships with clients and consistently deliver value.

• Address client issues, resolve challenges, and enhance satisfaction and retention.

• Recognize upsell and cross-sell opportunities.

• Supervise the comprehensive execution of influencer campaigns.

• Collaborate with Influencer Marketing Managers to source and align creators.

• Manage campaign schedules, budgets, and deliverables effectively.

• Maintain open lines of communication with clients and internal stakeholders.

• Guide brands in crafting ad creative concepts for influencer marketing and paid social campaigns.

• Partner with Creative Strategists and Motion Designers on briefs and feedback.

• Collaborate with Paid Media Specialists to enhance content for performance marketing objectives.

• Ensure that creator content adheres to brand guidelines.

• Oversee post-production and the final delivery of creative assets.

• Offer structured feedback to creators and the production team.

⛳️ Requirements

• 4+ years of experience in account management, client success, or project management.

• Ideally, experience in an agency, influencer marketing, or digital marketing position.

• Strong expertise in digital marketing, including influencer marketing, UGC, and paid social.

• Outstanding project management and organizational abilities.

• Capability to manage multiple campaigns concurrently.

• Excellent communication skills and the ability to build strong client relationships.

• Comfortable in a fast-paced, collaborative setting with cross-functional teams.

• Detail-oriented with a proactive problem-solving approach.

• Experience in a startup or rapidly growing company is a plus.

• Familiarity with influencer marketing platforms or paid media strategies is advantageous.

• Availability from 9 am to 6 pm EST.

• Must operate under an independent contractor agreement and handle own taxes and local contributions.

🏝️ Benefits

• Fully remote work setup.

• Engagement as a contractor.

• Flexible location within LATAM.

• Access to collaborate with an official creative partner of TikTok and Meta.

• Opportunity to work with a remote-first, international team.

• Chance to engage with over 100k creators across more than 35 countries.