Digital Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the primary liaison for clients throughout the onboarding process and campaign execution.

• Cultivate and sustain client relationships by comprehending their goals and requirements.

• Address client inquiries, resolve issues, and guarantee client satisfaction.

• Identify opportunities for upselling and cross-selling.

• Oversee influencer marketing campaigns from inception to completion.

• Collaborate with Influencer Marketing Managers to identify and connect with suitable creators.

• Monitor campaign timelines, budgets, and deliverables.

• Keep clients and internal teams informed about campaign developments and upcoming actions.

• Assist brands in generating innovative concepts for influencer marketing and paid social initiatives.

• Evaluate briefs and offer feedback in partnership with Creative Strategists and Motion Designers.

• Work together with Paid Media Specialists to ensure content aligns with campaign objectives and performance metrics.

• Ensure that creator content adheres to brand standards and campaign specifications.

• Coordinate content editing and final delivery in conjunction with Motion Designers.

• Review content and provide constructive feedback to both creators and internal teams.

⛳️ Requirements

• Over 4 years of experience in account management, client success, or project management.

• Preferably experience in an agency, influencer marketing, or digital marketing sector.

• Solid understanding of digital marketing, encompassing influencer marketing, user-generated content (UGC), and paid social strategies.

• Exceptional organizational and project management abilities, capable of handling multiple campaigns concurrently.

• Outstanding communication skills with a proven track record in building and sustaining client relationships.

• Capacity to thrive in a fast-paced environment and work collaboratively with various teams.

• Detail-oriented, proactive, and adept at problem-solving.

• Familiarity with influencer marketing platforms and paid media campaigns is a plus.

• Must be available Monday–Friday, 9 AM–6 PM Eastern Time (ET).

• This is a remote contractor position.

• Candidates must be located in Mexico for the specified position, although applications from other locations are welcomed if not listed.

🏝️ Benefits

• Fully remote work arrangement.

• Compensation provided in USD.

• Flexible remote work culture.

• Opportunity to collaborate with a remote-first company across diverse time zones.