Digital Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the primary contact for clients throughout the onboarding process and until campaign delivery.

• Establish and nurture client relationships by comprehending their objectives and requirements.

• Respond to client inquiries, resolve issues, and guarantee client satisfaction.

• Spot opportunities to upsell or cross-sell services.

• Oversee influencer marketing campaigns from inception to completion.

• Collaborate with Influencer Marketing Managers to identify and pair creators with campaigns.

• Monitor campaign timelines, budgets, and deliverables.

• Keep clients and internal teams informed about campaign progress and upcoming steps.

• Assist brands in generating innovative concepts for influencer marketing and paid social campaigns.

• Evaluate briefs and provide constructive feedback in conjunction with Creative Strategists and Motion Designers.

• Partner with Paid Media Specialists to ensure content aligns with campaign objectives and performance metrics.

• Guarantee that creator content complies with brand standards and campaign specifications.

• Organize content editing and final delivery in collaboration with Motion Designers.

• Review content and offer clear feedback to creators and internal teams.

⛳️ Requirements

• A minimum of 4 years of experience in account management, client success, or project management.

• Ideally, experience in an agency, influencer marketing, or digital marketing setting.

• Solid understanding of digital marketing, including influencer marketing, user-generated content (UGC), and paid social.

• Strong organizational and project management capabilities.

• Ability to handle multiple campaigns at once.

• Exceptional communication skills.

• Proven experience in building and sustaining client relationships.

• Comfortable working in a dynamic environment and collaborating across various teams.

• Detail-oriented, proactive, and skilled in problem-solving.

• Familiarity with influencer marketing platforms and paid media campaigns is a plus.

• Required availability Monday through Friday, from 9 AM to 6 PM Eastern Time (ET).

• This is a remote contractor position.

🏝️ Benefits

• Fully remote work.

• A company that prioritizes remote work culture.

• Flexible remote work options across different time zones.

• Compensation provided in USD.