Diagnostics Manager, Healthcare

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Supervise diagnostic tracking and ensure that pathways and tracking systems operate effectively.

• Maintain oversight of pending activities and delays.

• Serve as the primary escalation point for Team Leaders, tackling backlogs, pathway issues, and service bottlenecks.

• Manage relationships with diagnostic providers, ensuring accountability for agreed SLAs and KPIs.

• Align provider capacity with service demand.

• Offer direction, coaching, and support through Team Leaders.

• Balance staffing and workloads across the tracking function efficiently.

• Analyze daily and weekly performance, identify trends and risks, and implement workflow enhancements.

• Ensure tracking activities adhere to organizational policies, data protection regulations, and clinical governance standards.

• Generate performance reports for the Operational Lead.

• Maintain the diagnostic pathway risk register and escalate significant concerns as necessary.

⛳️ Requirements

• Demonstrated experience in healthcare operations, diagnostic pathway management, or complex service coordination.

• Experience in managing operational teams, preferably including support for or management of Team Leaders.

• Direct experience in managing provider relationships, monitoring performance, or overseeing SLAs.

• Proficiency in working with complex databases, patient administration systems, or tracking software.

• Strong analytical abilities and a pragmatic approach to resolving operational challenges.

• Capability to influence providers and conduct challenging conversations in a professional manner.

• Exceptional organizational skills, with the ability to juggle immediate delivery challenges and broader service priorities.

• Eligibility to work in the UK.

• A private, confidential workspace at home.

• Two satisfactory employment references, including one from the most recent employer.

• A relevant DBS check.

• Safeguarding is a fundamental responsibility of this role.

🏝️ Benefits

• Remote working opportunities.

• 28 days of annual leave in addition to bank holidays.

• Private healthcare insurance coverage.

• Participation in a workplace pension scheme.

• Employee discounts available.

• Access to an Employee Assistance Programme.

• Wellbeing support, which includes access to GP and counselling services.

• Opportunities for training, career development, and progression.

• DBS check costs covered by Medefer.