Diagnostic Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a designated territory of diagnostic clients throughout the Greater Vancouver Area and Islands.

• Perform regular on-site and remote check-ins with customers to ensure performance metrics and budget adherence.

• Offer technical assistance, troubleshooting, training, and education related to diagnostic solutions.

• Promote additional product sales, identify potential leads, and work collaboratively with team members.

• Provide exceptional post-sale service through effective implementation and staff training.

• Install and configure diagnostic devices, routers, network switches, practice management software connectivity, and online platforms.

• Facilitate customer onboarding, including pre-onboarding processes, installation, training, and follow-up support.

• Maintain up-to-date knowledge of products, services, pricing, competition, and market trends.

• Collaborate with various business units to enhance customer experiences and optimize resource utilization.

• Manage resources, schedule calls, arrange travel, oversee the territory budget, maintain customer records, and report expenses.

⛳️ Requirements

• A post-secondary degree in biological sciences, business, or veterinary technology.

• Required sales experience.

• Preferred management experience.

• Strong leadership skills and the ability to build relationships.

• Excellent written and verbal communication, planning, and organizational skills.

• Proficient in consultative (solution) selling techniques.

• In-depth understanding of veterinary hospital operations, including laboratory and clinical procedures, practice management, staff training, and workflow.

• Capable of interpreting scientific and medical information.

• Strong computer and technical proficiency.

• Must be a resident of the Greater Vancouver Area.

🏝️ Benefits

• Health, dental, vision, and virtual care coverage.

• Personal spending account.

• Employee assistance program.

• Vacation, float days, and volunteer days.

• Competitive healthcare and retirement savings benefits.

• Programs and policies that support health and financial wellness, as well as family and lifestyle resources.