Diagnostic Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage a designated territory of diagnostic clients throughout Northern and Eastern Ontario.

• Provide top-tier in-clinic laboratory installations and encourage usage in accordance with clinical guidelines.

• Improve the customer experience following the sale.

• Supervise the installation, configuration, and connectivity of diagnostic devices and online platforms.

• Offer technical support, troubleshooting assistance, training, and customer education.

• Assist customers with onboarding through pre-onboarding, installation, training, and follow-up processes.

• Conduct regular customer interactions and provide training on the usage, maintenance, and clinical advantages of products.

• Upsell and cross-sell products, identify potential leads, and work collaboratively with team members.

• Stay informed about products, services, pricing, competition, and market trends.

• Organize resources, schedule calls, arrange travel, manage the territory budget, maintain customer records, and report expenses.

⛳️ Requirements

• Post-secondary education in biological sciences, business, or veterinary technology.

• Proven sales experience is essential.

• Strong capabilities in leadership and relationship-building.

• Exceptional planning, organizational, and verbal and written communication skills.

• Expertise in consultative (solution) selling techniques.

• In-depth knowledge of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training, and workflow management.

• Ability to interpret scientific and medical information effectively.

• Strong computer literacy and technical skills.

• Bilingual proficiency in English and French is an asset.

🏝️ Benefits

• Health, dental, vision, and virtual care coverage.

• Personal spending account.

• Employee assistance program.

• Vacation, float, and volunteer days.

• Competitive healthcare and retirement savings benefits.

• Comprehensive benefits, policies, and programs that support employee well-being, health, financial wellness, and family and lifestyle resources.