Development Operations Specialist

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Process contributions from various sources, such as partner organizations, direct mail, online forms, telemarketing files, payroll deductions, and fundraising drives.

• Oversee monthly adjustments for sustainers.

• Reconcile and address payment declines and discrepancies.

• Maintain and update records within the company's CRM database systems, including Salesforce NPSP.

• Respond to requests from Member & Audience Services, Philanthropic Development, Accounting, and other internal stakeholders.

• Investigate data and error issues, providing timely, clear, and professional solutions.

• Adhere to established standard operating procedures (SOPs).

• Offer feedback to enhance workflows and minimize rework.

• Assist with data cleanup and process enhancement projects as required.

• Perform additional tasks as assigned to support team objectives.

⛳️ Requirements

• High School diploma or GED.

• 2+ years of experience in gift/payment processing, database management, data entry, or similar operational roles.

• Strong basic computer skills, including quick and accurate typing.

• Proficient in Microsoft Suite, spreadsheets, and operational tools.

• Exceptional organizational and time management abilities, especially in a remote work setting.

• Capacity to learn new systems and processes effectively.

• Flexibility and willingness to adapt as processes change.

• Clear communication skills and a customer-service orientation.

• Collaborative mindset and eagerness to contribute to a shared knowledge environment and team objectives.

• Ability to maintain focus during structured, repetitive tasks without compromising accuracy or efficiency.

• Proven commitment to Diversity, Equity & Inclusion.

• Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is not available.

• Must be capable of performing essential duties with or without reasonable accommodation.

• Willingness to manage some work outside of standard office hours as necessary.

• Preferred: Experience with databases/CRM systems such as Salesforce or similar platforms.

• Preferred: Experience in payment processing within high-volume environments.

• Preferred: Familiarity with nonprofit fundraising, including major and institutional gifts, donor advised funds, acknowledgments, premiums, and matching gifts.

• Preferred: Exposure to bookkeeping/accounting.

• Preferred: Interest in public media.

🏝️ Benefits

• Medical plans with HSA and FSA options.

• Dental insurance.

• Vision insurance.

• Life and AD&D insurance.

• Short-Term and Long-Term Disability coverage.

• Paid Parental Leave and Paid Caregiver Leave after 1 year.

• Vacation (3 weeks per year, pro-rated based on hours worked).

• Sick time (12 days, pro-rated, based on hours worked).

• Holiday Pay (10 holidays + 2 floating holidays each year).

• Volunteer Time (8 hours per year).

• Long-Term Care and Critical Illness insurance options.

• Employee Assistance Program.

• 403(b) Retirement Plan.

• Remote work opportunities.

• Reasonable accommodations for essential duties.