Development Operations Manager – National Development

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Ensure the integrity of data within the fundraising Salesforce database.

• Manage Salesforce data entry, oversight, enhancement, reporting, and auditing processes.

• Evaluate fundraising and revenue-generating data while maintaining dashboards and essential reports.

• Supervise the part-time Gift Processing Associate.

• Guarantee timely and accurate entry, acknowledgment, and reporting of gifts in Salesforce.

• Draft and execute technical guidelines for Salesforce during the annual budget preparation.

• Act as a subject matter expert for Classy/GoFundMe Pro, providing training and support.

• Maintain systems that integrate Salesforce with GoFundMe Pro, DonorSearch, and Conga Composer.

• Oversee the processing and data accuracy of organizational gifts.

• Participate in revenue and cash reconciliation meetings alongside the accounting team.

• Train development staff on donor stewardship, cultivation methods, and Salesforce usage.

• Assist with Salesforce enhancement initiatives, communicating changes and available resources.

• Enhance systems and processes in collaboration with Salesforce Administration, Accounting, and Development Operations.

• Refine tracking systems for FFS, local government, and AmeriCorps grants.

• Serve as the primary internal contact for regional support inquiries and customer service initiatives.

• Lead training sessions and presentations on gifts processing.

• Manage the onboarding and offboarding processes for development staff.

• Generate mailing lists, donor lists, and annual appeal lists.

• Maintain protocols for gift processing, pledge forms, tax receipt templates, Library updates, third-party gift processing, and matching gift requests.

• Organize and disseminate resources through the Reading Partners Library, Google Drive, and other platforms.

• Create and update training materials as necessary.

• Collaborate with national development leadership to formulate fundraising strategies and engage stakeholders.

• Develop project plans, identify contributors and deadlines, and ensure timely project completion.

• Foster collaborative relationships throughout the organization to achieve fundraising objectives.

⛳️ Requirements

• A minimum of 3 years of experience in development, fundraising, or other revenue-generating roles.

• At least 1 year of proven management experience.

• Familiarity with Salesforce or a comparable CRM database.

• Customer service-focused with a history of building strong collegial relationships.

• Exceptional attention to detail and the ability to adhere to deadlines.

• Capability to manage multiple projects concurrently.

• Self-motivated, proactive, and resourceful.

• Dedication to creating an inclusive and collaborative workplace.

• Strong belief in the mission of Reading Partners and alignment with its core values.

• Eligibility to legally work in the U.S. must be demonstrable.

• Minimum age requirement of 18 years.

• Submission of a cover letter expressing interest in Reading Partners and relevant qualifications.

• A current resume.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance with significant employer contributions towards employee and family premiums.

• Life and disability insurance provided at no cost to employees.

• Complimentary Employee Assistance Program (EAP).

• Pre-tax employer funding for out-of-pocket medical expenses, including first dollar coverage for select plan options.

• Access to Spring Health therapy, coaching, and wellness resources, offering six free sessions.

• Carrot services for hormonal health, fertility, family-building, and gender-affirming support.

• A 403(b) retirement plan with immediate eligibility and employer matching contributions.

• Flexible Paid Time Off (Unlimited PTO).

• Paid Parental Leave for a duration of up to 8 weeks.

• 14 paid holidays each year.

• One week of office closure in early July.

• Two weeks of office closure during late December.

• A mission-driven culture that promotes employee development and career advancement.

• Occasional travel to Reading Partners’ sites and/or locations.