Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure, customize, enhance, and provide support for the Ivanti Neurons for ITSM platform.

• Work collaboratively with business users and technical stakeholders to convert requirements into scalable ITSM solutions.

• Set up workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.

• Develop and maintain the Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules.

• Create and support integrations using REST APIs/JSON and other supported methods.

• Diagnose and resolve data, workflow, and platform issues.

• Generate service-management reporting, analytics, and operational dashboards.

• Utilize SQL for reporting and troubleshooting purposes.

• Prepare and sustain technical documentation, workflow diagrams, deployment instructions, and change/release notes.

• Assist with system testing, User Acceptance Testing (UAT), demonstrations, environment promotions, production deployments, post-production validation, and ongoing support.

• Engage in Change Advisory Board (CAB) activities.

• Oversee ITSM platform change requests from implementation to closure.

• Collaborate with PMs, BAs, QAs, and development team members in an Agile/CI/CD delivery model that features two-week sprint cycles.

• Execute other assignments as required.

⛳️ Requirements

• Minimum of two (2) years of hands-on experience in configuring, developing, or supporting an enterprise ITSM platform.

• Proficiency in configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.

• Familiarity with JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.

• Knowledge of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.

• Practical experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including understanding the Ivanti object model.

• Equivalent development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.

• Experience in project/package development, version management, environment promotion, and release practices for low-code platforms.

• Strong SQL skills are required.

• Experience with SQL Server Reporting Services (SSRS) is preferred.

• Background working within Agile/Scrum, CI/CD, or DevOps delivery models.

• ITIL certification is preferred.

• Exceptional analytical, troubleshooting, and problem-solving abilities.

• Strong written and verbal communication skills, along with stakeholder coordination abilities.

• Capacity to collaborate effectively with business users, PMs, BAs, QAs, developers, vendors, and technical teams.

• Ability to manage multiple priorities, document solutions clearly, and operate independently within established delivery standards.

• Availability to collaborate during standard work hours of 8:00 AM - 5:00 PM.

• Experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus may be considered as a substitute for Ivanti experience.

🏝️ Benefits

• Remote position.

• Standard work hours from 8:00 AM to 5:00 PM.

• Involvement in scheduled meetings and discussions.

• Possible coordination during significant system releases, production deployments, outages, or other critical platform events.