Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Set up, customize, enhance, and provide support for the Ivanti Neurons for ITSM platform.

• Work alongside business users and technical stakeholders to convert requirements into scalable ITSM solutions.

• Configure Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation processes.

• Develop and support modules for Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management.

• Create and maintain integrations using REST APIs/JSON and other supported methods.

• Diagnose and resolve data, workflow, and platform issues.

• Generate service-management reporting, analytics, and operational dashboards.

• Utilize SQL for reporting and troubleshooting tasks.

• Create and keep up-to-date technical documentation, workflow diagrams, deployment instructions, and change/release notes.

• Assist in system testing, UAT, demonstrations, environment promotion, production deployment, post-production validation, and ongoing support.

• Engage in Change Advisory Board (CAB) activities and oversee ITSM platform change requests from implementation to closure.

• Collaborate with PMs, BAs, QAs, and development team members within an Agile/CI/CD delivery model featuring two-week sprint cycles.

• Undertake additional assignments as necessary.

⛳️ Requirements

• Minimum of two (2) years of practical experience in configuring, developing, or supporting an enterprise ITSM platform.

• Proficiency in configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.

• Familiarity with JavaScript, SQL, REST APIs/JSON, workflow management, and principles of low-code/no-code configuration.

• Understanding of ITSM/ITIL processes, which include Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.

• Practical experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, along with knowledge of the Ivanti object model.

• Equivalent development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.

• Experience in project/package development, version management, environment promotion, and release practices for low-code platforms.

• Strong SQL proficiency.

• Experience with SQL Server Reporting Services (SSRS) is preferred.

• Background working in Agile/Scrum, CI/CD, or DevOps delivery models.

• ITIL certification is preferred.

• Excellent analytical, troubleshooting, and problem-solving capabilities.

• Strong written and verbal communication skills, along with effective stakeholder coordination abilities.

• Ability to collaborate successfully with business users, PMs, BAs, QAs, developers, vendors, and technical teams.

• Capability to manage multiple priorities, clearly document solutions, and work independently within established delivery standards.

🏝️ Benefits

• Remote work flexibility.

• Standard working hours from 8:00 AM to 5:00 PM.