Deployment Manager, Customer Support Specialist – Hospitality Tech

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and oversee deployment strategies, milestones, and timelines in alignment with the scope of work.

• Manage pre-implementation analysis and solution configuration in collaboration with stakeholders.

• Coordinate and lead deployment initiatives, encompassing validation, training, and support during the soft launch.

• Document every phase of the deployment process and ensure accurate project record-keeping.

• Establish trust-based relationships with client stakeholders.

• Address and resolve issues reported through Customer Support.

• Collect feedback during and after deployment to facilitate continuous improvement.

• Collaborate with clients to promote solution adoption and utilization.

• Identify opportunities for deeper engagement or optimization of product use.

• Serve as the liaison between client teams and internal resources.

• Contribute to post-mortem evaluations, knowledge sharing, and the ongoing enhancement of deployment tools and processes.

• Lead the successful rollouts of Ariane’s guest-facing hospitality technologies while providing ongoing customer support throughout Europe.

⛳️ Requirements

• 3–5 years of experience in IT, information systems, or a related area.

• 3 years of experience in account or relationship management.

• High school diploma is necessary.

• A college diploma in computer science or a related field is preferred.

• Intermediate proficiency in Windows, PC hardware/components, and networking.

• Basic familiarity with Oracle Opera PMS or other property management systems is advantageous.

• Basic understanding of access control systems, including Dormakaba and Assa Abloy, is beneficial.

• Strong problem-solving and analytical abilities.

• Capability to work independently and manage multiple projects simultaneously.

• Exceptional communication skills and the ability to collaborate as a team player.

• Bilingual in English and French, both spoken and written.

• Proficiency in additional European languages is a plus.

🏝️ Benefits

• International exposure.

• Opportunity to collaborate closely with clients and internal teams.

• Contribution to the company's growth and customer success across Europe.

• Informal, hands-on work culture.

• Emphasis on teamwork, initiative, and cross-functional collaboration.

• Disability accommodations available during the application process.