Dental Hygiene Coordinator – Bilingual Spanish & English

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Oversee and optimize the dental hygiene schedule to enhance appointment availability and productivity.

• Conduct a high volume of outbound recall calls to patients who are due or overdue for hygiene appointments.

• Follow up with patients to arrange and confirm their hygiene appointments.

• Perform reappointment outreach and motivate patients to adhere to the recommended hygiene schedules.

• Communicate professionally and effectively with patients in both English and Spanish.

• Identify scheduling opportunities and proactively fill vacant hygiene appointments.

• Accurately document patient interactions and scheduling activities within the practice management system.

• Consistently follow up with patients who do not schedule during the initial outreach.

• Ensure a positive and professional patient experience during every interaction.

• Collaborate closely with the dental team to support the goals and scheduling needs of the hygiene department.

• Provide occasional after-hours coverage when necessary while remaining within the 40-hour weekly schedule.

⛳️ Requirements

• Bilingual proficiency in English and Spanish is mandatory.

• Prior experience in a dental office, ideally in scheduling, hygiene coordination, patient care, or front-office roles.

• Solid experience with dental appointment scheduling and patient follow-up.

• Comfortable making frequent outbound calls and engaging with patients throughout the day.

• Excellent verbal and written communication skills.

• Strong organizational abilities and meticulous attention to detail.

• Capability to work independently in a remote setting.

• Professional and confident phone presence.

• Ability to manage a high volume of patient interactions while maintaining precision and exceptional customer service.

• Experience with Open Dental is required or highly preferred, especially as the practice transitions systems.

• Familiarity with Eaglesoft is strongly preferred.

• Experience with RevenueWell is a plus.

• Experience with Weave is a plus.

• Previous experience coordinating dental hygiene recalls and reappointments is highly desirable.

• Experience working with a large number of Spanish-speaking dental patients is a significant advantage.

🏝️ Benefits

• Full-time contractor position, requiring 40 hours per week.

• Pay rate is negotiable based on skillset and experience.

• Monday through Friday schedule, from 9 AM to 5 PM EST.

• Remote work arrangement.