Bilingual Case Management Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Accurately establish new disability benefit applications and follow up to gather any missing information within designated timeframes.

• Execute administrative tasks such as processing invoice payments and conducting information follow-ups.

• Complete documented procedures for new claims, claim closures, and CPP/QPP applications.

• Address disability-related client inquiries via phone and written communication, managing approximately 30 calls daily.

• Set up systems and enter data into claims management and payment systems.

• Oversee financial responsibilities related to income replacement benefits, including calculations, offsets, and payments.

• Draft letters using templates, format documents, and proofread for accuracy.

• Collect information to evaluate disability benefit applications and maintain disability files.

• Communicate with stakeholders while managing multiple tasks effectively.

⛳️ Requirements

• Post-secondary education in a relevant field or equivalent professional experience.

• At least six months of experience in an administrative position, ideally within a health care or health service environment.

• Customer service experience is preferred.

• Familiarity with medical terminology and/or prior experience as a medical secretary is considered advantageous.

• Exceptional attention to detail.

• Comfortable with phone communication.

• Strong focus on customer service.

• Capability to perform financial calculations using provided tools.

• Proficient computer skills with advanced knowledge of the Microsoft Office suite.

• Bilingualism in English and French is required.

• Availability to work a 7.5-hour shift, Monday through Friday, between 8:00 AM and 6:00 PM.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Opportunities for both personal and professional development.

• Flexible work arrangements.

• Meaningful work experiences.

• Supportive leadership team.

• Accommodations or adjustments available during the recruitment process.

• Performance-based incentive programs for eligible employees.