Delivery Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee the comprehensive delivery of cross-functional projects, ensuring alignment with scope, budget, timeline, and quality standards.

• Facilitate sprint planning, backlog refinement, and execution of deliveries across one or more cross-functional teams.

• Manage releases and ensure production readiness, as well as transitions into operational and maintenance frameworks.

• Identify and proactively handle dependencies, risks, scope changes, and escalation issues.

• Define, monitor, and report on delivery KPIs to guide decision-making and trade-offs in delivery.

• Assist with QA and UAT efforts, ensuring that outcomes align with established acceptance criteria.

• Utilize AI tools such as Claude for effective delivery planning, reporting, and communication with stakeholders.

• Act as the primary delivery liaison for clients, fostering trusted relationships.

• Lead stakeholder working sessions and delivery forums.

• Communicate progress, risks, and trade-offs to both executive and non-technical audiences.

• Support Senior Delivery Managers and Client Partners in identifying opportunities to enhance engagement value.

• Lead delivery teams across both onshore and offshore locations.

• Mentor delivery coordinators and project team members.

• Promote transparency, continuous improvement, and high performance within engagements.

• Enhance delivery practices, tools, and frameworks across various engagements.

• Participate in project team interviews and contribute to hiring decisions.

⛳️ Requirements

• A minimum of 3 years of experience in software delivery, technical project management, or engineering leadership.

• Strong understanding of agile delivery methodologies, including Scrum and Kanban.

• Proven experience managing distributed teams across both onshore and offshore locations.

• Capability to deliver multi-platform digital systems within agile environments.

• Excellent client-facing communication and relationship management abilities.

• Familiarity with delivery tools such as Jira, Confluence, GitHub, Azure DevOps, and CI/CD pipelines.

• Knowledge of cloud-native architectures and AI-enabled platforms.

• Demonstrated use of AI tools to improve delivery planning, reporting, and documentation, such as Claude.

• Scrum Master or equivalent certification is preferred.

• Experience in regulated environments is advantageous.

• In-depth industry knowledge in Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, or Manufacturing.

• Experience in delivering agentic, AI co-worker, or applied-AI initiatives within enterprises.

• Previous career experience in client-facing roles, such as engagement management, consulting, or account management.

• Willingness to travel regularly.

• Successful completion of a background check may be required.

🏝️ Benefits

• Paid time off

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) for eligible employees