Delivery Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee daily operations, including prioritizing requisitions, ensuring submission quality, and developing candidate pipelines.

• Act as the Single Point of Contact (SPOC) for recruiter support and addressing delivery challenges within designated accounts.

• Achieve high performance on monthly, quarterly, and annual scorecards, ensuring top supplier performance with the Client and/or Managed Service Provider (MSP).

• Ensure compliance with client/MSP program requirements, including Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Collaborate with PTR Global Enterprise & Strategic Account Directors and Client Partners to align on scorecard objectives.

• Analyze delivery metrics and performance data to foster continuous improvement and ensure adherence to program requirements.

• Establish and nurture consistent relationships with existing clients and/or MSP contacts.

• Develop and maintain strong working relationships with client and/or MSP program contacts as well as key procurement stakeholders.

• Ensure recruiters follow best practices for sourcing, screening, and engaging with candidates.

• Lead and mentor Recruiting Manager(s) to achieve delivery goals across assigned VMS/MSP accounts.

• Provide insights on recruiter training needs and engage in onboarding and upskilling initiatives.

⛳️ Requirements

• 3–5 years of experience in leading recruiting teams within IT staffing, particularly focusing on VMS/MSP-supported accounts.

• Demonstrated ability to cultivate and maintain strong, trust-based relationships with MSP/Procurement contacts to enhance requisition flow, gain program insights, and improve supplier positioning.

• In-depth understanding of Vendor Management Systems (such as Beeline, Fieldglass) and MSP program operations.

• Proficient in coaching recruiters, prioritizing requisitions, and ensuring submission quality and compliance.

• Exceptional communication, organizational, and data-driven decision-making skills in dynamic staffing environments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible work arrangements to support work-life balance.