Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of delivery outcomes and operational performance within a complex account, portfolio segment, or delivery domain.

• Convert client commitments into cohesive operating plans, milestones, staffing strategies, governance frameworks, success metrics, and quality benchmarks.

• Lead consolidated delivery evaluations, status reporting, RAID management, escalations, and change control processes across various projects and programs.

• Make and document critical operational decisions, including options, dependencies, risks, trade-offs, and the rationale behind decisions.

• Oversee the financial health of delivery operations, including forecasts, margins, resource capacity, quality, and overall operational readiness.

• Align staffing and delivery capabilities with contractual obligations, client priorities, and the sustainability of the team.

• Monitor delivery KPIs, recognize emerging risks and constraints, and implement corrective measures as needed.

• Manage relationships with senior clients and collaborate with Commercial, Solutions, Capability, Talent, Operations, and Delivery stakeholders.

• Coordinate interdependent workstreams and facilitate cross-functional teams.

• Intervene in engagements that are at risk, develop recovery strategies, resolve escalations, and ensure accountability for agreed actions and outcomes.

• Mentor Program Managers and Senior Project Managers through coaching, reviews, and practical guidance.

• Identify and enhance reusable governance practices, delivery standards, and operational methodologies.

• Balance client value, delivery quality, commercial obligations, and the long-term health of accounts.

⛳️ Requirements

• Over 10 years of relevant experience in delivery, program, project, or portfolio management, or equivalent practical experience.

• Proven ability to take ownership of delivery outcomes for a complex account, defined portfolio segment, or delivery domain encompassing multiple projects or programs.

• Strong expertise in delivery planning, governance, performance evaluations, risk and issue management, escalation paths, change control, and operational readiness.

• Capacity to make and document sound operational delivery decisions, including options, trade-offs, risks, dependencies, rationale, and corrective actions.

• Experience in managing the financial health of delivery operations, including forecasts, margins, capacity, staffing, quality, client satisfaction, and operational readiness.

• Ability to translate client and business commitments into actionable operating plans, governance frameworks, success metrics, financial controls, and clear accountability.

• Experience in identifying at-risk deliveries, setting recovery directions, and holding accountable owners to agreed actions and outcomes.

• Skill in balancing client value, team sustainability, quality, commercial commitments, and the long-term viability of accounts.

• Ability to align senior client and internal stakeholders, including Commercial, Solutions, Capability, Delivery, Talent, and Operations, on commitments and constraints.

• Excellent communication, facilitation, negotiation, and stakeholder management skills.

• Proven ability to mentor Program Managers and Senior Project Managers through coaching, reviews, and practical guidance.

• Competence in identifying and scaling reusable governance, operational, and delivery practices that enhance consistency and efficiency.

• Unrestricted authorization to work in the United States without employer sponsorship, now or in the future.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Paid time off

• 401(k)

• Competitive benefits package