Delivery Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the successful execution of MiraCloud implementation programs, guaranteeing that scope, quality, timelines, and business outcomes fulfill customer expectations.

• Take ownership of customer success throughout the implementation process and cultivate trusted relationships with enterprise stakeholders.

• Develop, expand, and consistently enhance MiraCloud’s project management practices, delivery governance, and implementation standards.

• Lead, mentor, and nurture Project Managers.

• Ensure that delivery performance, resource utilization, and profitability are in line with contractual obligations and business goals.

• Represent MiraCloud in high-level customer discussions, implementation evaluations, and delivery escalations.

• Collaborate with Customer Success teams and executive stakeholders to promote sustainable growth and excellence in delivery.

• Execute other responsibilities reasonably aligned with the role.

⛳️ Requirements

• Over 15 years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or similar leadership roles.

• Proven experience in leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.

• Demonstrated success in managing enterprise-scale customer implementation, transformation, or managed services programs.

• Experience in building, scaling, or enhancing delivery organizations, governance frameworks, PMO practices, and operational processes.

• Familiarity with CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.

• Strong skills in executive-level stakeholder management, customer relationship management, and communication.

• Must possess existing authorization to work in the United States.

• Visa sponsorship is not available for this position.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance.

• Relocation program.

• Flexibility for remote work / Work From Anywhere Culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment programs.

• Opportunities for internal mobility.

• Internship opportunities available.

• Engagement in impactful projects for leading global clients.

• An inclusive and supportive work environment.

• Commitment to open communication.

• Regular team-building social events within the company.

• Initiatives focused on social sustainability, including IT education, community empowerment, fair business practices, environmental sustainability, and gender equality.