Delivery Director

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Convert client strategies into effective operating models and execution frameworks.

• Propel account transformation through enhanced workflows, tools, governance, and talent frameworks.

• Integrate GenAI-driven delivery to enhance speed, quality, consistency, and knowledge reuse.

• Lead a shared services hub to boost scalability, standardization, and capacity availability across accounts.

• Collaborate with New Business, Client Leadership, Strategy, Creative, and Technology teams to craft solutions for pitches, renewals, and RFP responses.

• Ensure deliverables are aligned with briefs, timelines, and quality expectations.

• Convert client visions, strategies, and roadmaps into actionable delivery plans, operational rhythms, and measurable results.

• Establish and uphold regional delivery standards for briefing, planning, prioritization, estimation, quality assurance, approvals, handoffs, and reporting.

• Identify delivery challenges and maturity levels; design and implement tailored operational model enhancements.

• Spearhead change management through adoption strategies, communication, training, stakeholder alignment, and optimization efforts.

• Define the vision, scope, service catalog, SLAs, and account engagement model for the shared services hub.

• Set up hub governance and facilitate cross-account load balancing.

• Standardize repeatable delivery elements, including templates, playbooks, reusable assets, and production methodologies.

• Identify and prioritize GenAI use cases for delivery, integrating GenAI workflows with suitable governance.

• Develop GenAI training and adoption initiatives for delivery and creative teams.

• Oversee delivery and operational model design for new opportunities, encompassing service models, tools, GenAI workflows, resource models, ramp-up plans, and onboarding processes.

• Conduct operational due diligence on proposed solutions, identifying delivery risks, dependencies, assumptions, and mitigation strategies.

• Ensure that estimates, timelines, and delivery commitments are practical and execution-ready.

• Maintain documentation that tracks delivery status, dependencies, risks, and mitigations.

• Ensure the project lifecycle management is consistently followed and improved.

• Supervise regional capacity planning, talent mobility, and collaboration across studios.

• Monitor utilization rates and address patterns of chronic underload or overload.

• Mentor and cultivate delivery leadership through coaching, capability frameworks, training initiatives, and succession planning.

• Attain regional account health metrics exceeding 90%, aggregate NPS above 45, CSAT above 90%, and client retention surpassing 95%.

⛳️ Requirements

• Over 15 years of experience in delivery and operations leadership roles.

• More than 10 years of experience in agency settings.

• Extensive background in leading multi-market, multi-disciplinary delivery models.

• Proven ability to operationalize strategy into scalable delivery systems and governance frameworks.

• Demonstrated achievements in account transformation and change leadership.

• Strong client leadership skills, with confident communication and escalation management capabilities.

• In-depth knowledge of delivery tools, workflow design, and capacity planning.

• Practical understanding of GenAI applications in marketing operations and production, including governance considerations.

• Comfortable working across various regions, cultures, and time zones.

• Passionate about and inquisitive regarding AI and emerging technologies.

• Familiarity with AI tools is advantageous; the ability to learn and comprehend AI tool benefits and features is essential.

🏝️ Benefits

• No specific benefits, perks, or additional compensation mentioned in the posting.

• Commitment to an equal opportunity and inclusive work environment.

• Participation in sustainability initiatives and adherence to science-based emissions reduction targets.