Delivery Director

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee the planning, execution, and conclusion of client engagements across one or multiple JD Power OEM programs.

• Act as the main point of contact for client stakeholders.

• Guide project managers and delivery professionals across a portfolio of simultaneous engagements.

• Conduct client meetings, stakeholder interviews, and requirements gathering sessions.

• Define and authorize project scope, objectives, deliverables, milestones, timelines, resources, budgets, work breakdown structures, and dependencies.

• Establish project governance, team roles, communication strategies, quality standards, and documentation requirements.

• Align project plans with both client and organizational priorities.

• Implement delivery methodologies, direct project teams, and track progress against baseline plans.

• Allocate personnel, technology, and vendor resources effectively.

• Ensure compliance with delivery standards and best practices.

• Monitor project metrics, performance indicators, and lessons learned.

• Provide regular status updates covering progress, KPIs, milestones, risks, issues, and decisions.

• Maintain project plans, schedules, and budgets efficiently.

• Set quality expectations and collaborate with the QE team to verify deliverables.

• Identify, evaluate, mitigate, and communicate project risks.

• Oversee budgets, revenue, margins, forecasts, variances, and overrun risks.

• Enhance cost efficiency and delivery processes across the portfolio.

• Cultivate relationships with clients, sponsors, vendors, and other stakeholders.

• Manage expectations, seek feedback, and proactively address concerns.

• Negotiate changes in scope, deliverables, and priorities.

• Facilitate internal and client meetings and communicate any changes in project parameters.

• Escalate issues to internal leadership and sales as necessary.

• Establish team goals and clarify roles and responsibilities.

• Lead, coach, mentor, and manage the performance of project managers and delivery professionals, including remote team members.

• Promote collaboration, trust, ownership, empowerment, and constructive conflict resolution.

⛳️ Requirements

• Bachelor's degree required in business administration, project management, engineering, information technology, or a related field.

• 7+ years of experience in project or program delivery, leading complex, multi-workstream engagements from initiation to completion.

• Proven track record of on-time and on-budget delivery.

• Experience in the automotive industry is preferred, particularly with OEMs or working with an agency or solution provider serving OEMs.

• Demonstrated success in leading and developing multidisciplinary teams, including remote team members.

• Working familiarity with the software development lifecycle, including Waterfall, Agile, DevOps, and CI/CD methodologies.

• General understanding of IT infrastructure, cloud platforms, cybersecurity, and data analytics.

• Proficient with project management tools such as Microsoft Project, Jira, Asana, or similar applications.

• Strong skills in budgeting, forecasting, and cost control.

• Proven risk management abilities.

• Capacity to align project objectives with business goals, assess business impact and ROI, and plan for change management.

• Excellent verbal and written communication skills.

• Confidence in presenting to senior audiences and negotiating scope, priorities, and deliverables.

• Sound decision-making skills in ambiguous situations and adaptability to changing circumstances.

• Commitment to continuous learning.

• Willingness to travel to client locations as program needs require.

• PMP, PRINCE2 Practitioner, Certified ScrumMaster, or PMI-ACP certification preferred.

• Candidates must be legally authorized to work in the country where employment is offered.

• JD Power does not provide employment sponsorship for this position.

🏝️ Benefits

• Medical, dental, vision, disability, and life insurance.

• Retirement savings programs.

• Paid time off.

• Wellness programs.

• Additional company-sponsored benefits.

• Flexible work arrangements.

• Opportunities for learning and development.

• Virtual-first work environment.