Delivery Director – AI Foundry, Anthropic Business

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of delivery and operational excellence, ensuring customer satisfaction, portfolio health, and account growth within enterprise AI and Anthropic-focused services.

• Manage relationships with executive clients while overseeing the assigned AI Foundry portfolio.

• Supervise AI engagements that encompass AI strategy, Claude-powered solutions, AI platform architecture, RAG, agentic AI, workflow automation, ServiceNow integration, data enablement, governance, adoption, and managed services.

• Provide guidance, governance, escalation leadership, quality and compliance oversight, risk management, financial oversight, alignment of scope and staffing, and delivery planning.

• Ensure the delivery of high-quality results on time and within budget.

• Monitor measurable business outcomes, success criteria, adoption metrics, and value realization.

• Drive delivery methodology, maintain quality frameworks, implement project controls, and ensure compliance with client governance.

• Promote responsible AI practices encompassing security, privacy, human oversight, data controls, evaluation, testing, observability, and operational readiness.

• Collaborate with Sales and Solution Consulting on Statements of Work (SOWs), proposals, Requests for Proposals (RFPs), estimates, delivery models, staffing, and transitions from sales to delivery.

• Oversee planning for the portfolio including capacity, dependencies, risks, milestones, financial performance, forecasting, revenue, utilization, backlog, bookings conversion, and profit margins.

• Work closely with Resource Management and Practice Leadership to address staffing and capability requirements.

• Mentor, coach, develop, recruit, and manage Crew Members and distributed teams.

• Facilitate career progression, performance evaluations, succession planning, knowledge sharing, and ongoing improvement.

• Engage in pre-sales activities, account planning, opportunity assessments, deal evaluations, RFP responses, and solution development.

• Drive bookings and account expansion in collaboration with Sales, supporting NewRocket’s partnership with Anthropic.

• Maintain personal utilization through executive governance, delivery oversight, account strategy, escalations, workshops, and strategic advisory functions.

⛳️ Requirements

• A Bachelor’s degree and/or equivalent relevant work experience.

• Over 12 years of experience in professional services, consulting, technology delivery, digital transformation, enterprise platforms, or related fields.

• 8–12 years of experience in program and project management, delivery leadership, or client engagement management.

• More than 5 years of experience in portfolio management, account delivery leadership, or P&L/margin accountability.

• At least 5 years of people management experience.

• Over 2 years of delivery leadership experience on enterprise AI/GenAI programs, including at least one production LLM or agentic deployment.

• Proven experience leading complex enterprise technology programs involving multiple stakeholders, distributed teams, interdependent workstreams, and executive governance.

• Experience supporting pre-sales initiatives, SOW development, estimation, solution shaping, or activities aimed at account growth.

• Profound knowledge of consulting, professional services, enterprise delivery, and client-account management.

• In-depth understanding of portfolio, program, and project management methodologies and delivery governance.

• Strong grasp of enterprise AI delivery, covering generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption.

• Broad knowledge of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences.

• Familiarity with concepts related to the implementation of Anthropic and Claude in enterprise settings.

• Strong financial acumen, including skills in forecasting, revenue management, margin management, utilization, estimation, and delivery cost control.

• Ability to assess and mitigate complex technical, delivery, financial, security, data, operational, and stakeholder risks.

• Capability to lead multifunctional teams across various time zones.

• Ability to collaborate effectively with Sales, Delivery, Professional Services, Managed Services, Resource Management, Product, Engineering, Practice, and executive leadership.

• Comfortable working in a matrixed, fast-paced growth environment.

• Experience in sales-value training or consultative selling is an asset.

• Preferred certifications include Agile, Scrum, PMP, ServiceNow SPM, relevant ServiceNow, cloud, AI/ML, responsible AI, or Anthropic/Claude certifications; these are not mandatory.

🏝️ Benefits

• Commitment to equal opportunity and affirmative action in the workplace.

• Support for workplace accommodations for individuals with disabilities.

• A commitment to fostering a diverse and inclusive workplace.